I've called there many times for many years and never have had a problem with my orders. Today was a differen case .was told,do you have scale how do you know.I've order this sandwitch for years, with no complaints. Don't know if Kevin still owns this restraunt.pleasant nice man! but Tonight I feel like customer service failed miserably.I asked for my order to be picked up and replaced.I was pretty much told if I didn't have a scale I was wrong.like it wasn't the hundredth time I ordered it .my extra large extra meat.looked just like my daughter's reg! But I'm wronge.will call someone else for dinner in the futur.thank you for you past services.