I get to the hotel just before 3AM and the women at the front desk has a smile on her face! They need my car information, instead of saying fill this out she aske me what kind of car I have and fills the information out for me. I know this sounds like a little thing but I truly appreciated this little act of great customer service. This was the attitude of the entire staff.
I didn't have to ask for a late check out, she offered it. When I needed to stay 90 minutes past their normal check out....no problem. She actually made a note of it in their book and literally no one bothered me. Again, great customer service. I can't tell you how many times I get into a city really late, ask and receive a late check out only to have the cleaning staff knocking on my door waking me up. Not here.
The Hotel was very clean and the room was in good condition with a large flat screen. The hotel is right near restaurants and shopping and right off of 90. the hotel is pushed off the road a bit so the hotel was really quiet too.
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- Also Known As:
- Hampton Inn Chicopee Hotel Chicopee
- Chicopee Hampton Inn