We were only in Cape Cod for one night and we choose this bike rental shop because of it's later hours than other nearby options. We arrived at 4 pm and paid $25 each to have the bikes until closing. About 20 minutes into our ride the chain fell off my bike. We tried to fix it but the chain had literally snapped in half. We called the location and a bike mechanic came out to fix it. He took about 25 minutes to find us and another 15 to fix the bike. He commented that he had just fixed that bike this morning so apparently their bikes break quite a bit. By the time we were up and running it was time to head back to return the bikes.
We initially were not offered any compensation for this issue. We requested a refund for the broken bike and were offered a "rain check" entitling us to a free rental at a later date. Being in town for one night the rain check was essentially useless. We were told they have a no refunds policy. The mechanic clearly felt bad for us but told us the owner never gives out refunds and justified the broken bike by him "coming to rescue us". With a customer base that is likely 99% tourists it's probably easy for this company to get by with terrible policies and defective bikes.
There are a ton of bike rental shops in the area. Don't make the same mistake we did. Do not rent from the Rail Trail Bike Shop.
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