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“Great hotel, fantastic staff”

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Hampton Inn Boston Bedford Burlington
Ranked #1 of 3 Hotels in Billerica
Certificate of Excellence
Reviewed 16 May 2017

I arrived at this hotel very late at night. The young lady at the desk was very accommodating, very funny, very patience. I was not in the best of moods because I was tired and hungry, yet, she overlooked my rudeness and treated me the way that I should be treated. This is the level of excellence one should expect from front desk agents.
That said, the hotel lobby itself though not too fancy, is beautiful. Our room was spacious, clean and quiet. I could not sleep although I was tired and decided to hang out in the buffet area to watch TV and grab some coffee. The coffee was hot at such a late hour and again, the lady at the desk checked on me a couple times out of sincere concern. We are new to Hampton/Hilton but will definitely return based on our positive experience by your staff member.

Let me now forget to mention that your buffet hot/cold breakfast was amazing! the host and hostess were attentive and gave us our space to enjoy our breakfast. Well done Hampton Inn Bedford. We will be back!

Room Tip: All rooms are renovated and clean to the max!
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  • Stayed: May 2017, travelled with family
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    • Rooms
    • Service
4  Thank favorisreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 - 68 of 680 reviews

Reviewed 14 May 2017

Great value!
Clean rooms!
Friendly staff!
Convenient location!
Good selection of breakfast items.
Would definitely stay again at this location if the need arises.
Quiet hotel inside and out.
Book now!

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank mgL2519YI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonBedfordGM, General Manager at Hampton Inn Boston Bedford Burlington, responded to this reviewResponded 16 May 2017

Thank you so much for sharing your kind words about our accommodations, staff, and location on TripAdvisor. Your commendation means the world to us and we look forward to your next stay!

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Reviewed 14 May 2017

This hotel is a brand new property
The service was excellent and room was very clean . The breakfast service was good , everything was excellent with the services and with the hotel personnel . We can recommend this hotel property

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank samarisc2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonBedfordGM, General Manager at Hampton Inn Boston Bedford Burlington, responded to this reviewResponded 16 May 2017

Thank you for choosing to stay with us and for sharing your review of our hotel on TripAdvisor. It means a lot to us to deliver the kind of experience our guests will recommend to others, and your kind words and recommendation fill us with pride in a job well done. We look forward to your next stay with us!

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Reviewed 13 May 2017

I stay at this hotel for its conveniences and cost with generally a very good experience. This time I had no internet for two days, the housekeeper washed the toilet and my sink with the same brush! The faucet was in the shower was falling out of the wall. Also if fragrances from cleaning products bother you then you may want to ask for less time in the rooms with the housekeeper. I am hoping they will understand that many of us are sensitive to these chemicals. There are better choices. Because of very good past experiences I will try one more time.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank barbarabK365OQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonBedfordGM, General Manager at Hampton Inn Boston Bedford Burlington, responded to this reviewResponded 15 May 2017

Thank you for taking the time to offer your candid feedback on our hotel. Reviews like these allow us to identify our strengths to reinforce and areas where we need to improve, so we put each one to great use. I apologize that, in this case, there is more of the latter than the former. We have shared your feedback with our various department heads in an effort to ensure that your most recent experience here is the anomaly, and that our standard of quality more closely mirrors what you experienced here in the past. Thank you again for your feedback, and we promise to do a much better job for you next time.

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Reviewed 13 May 2017 via mobile

Well we were supposed to be staying in Boston, feel for this one thinkingbit was a deal in Boston.. getting there was abit of a scare, but we succeeded eventually and then the hotel experience more than made up for that..
the rooms are very very spacious. Kindly got an update which made our stay pleasant
. Im not saying poditive things just because of the update. Truly a wonderful exp.. from the nice comfortable beddings to the clean and mordern rooms and then the carpets.. guess by now you know im biased towards little luxuries in life.. no apologies about that... Hampton had it all.. and made our stay great...ohhh the staff that night... lady from Barbados. A lesson in going the extra mile for a client .thanks!!!

Stayed: May 2017, travelled with family
Thank devinewise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonBedfordGM, General Manager at Hampton Inn Boston Bedford Burlington, responded to this reviewResponded 15 May 2017

Thank you for taking the time to share your review of our hotel on TripAdvisor. We appreciate your kind words about the services and product we have to offer, and double appreciate you sharing them in a forum for others to see. We work hard for commendations like these, and I look forward to sharing this at one of our staff huddles to let my employees know that their hard work is truly appreciated by our guests. Thank you again, and we look forward to your next stay.

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Additional Information about Hampton Inn Boston Bedford Burlington

Address: 25 Middlesex Tpke, Billerica, MA 01821-3936
Phone Number:
Region: United States > Massachusetts > Billerica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Billerica
Price Range: ₹ 6,027 - ₹ 14,841 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Boston Bedford Burlington 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Hampton Inn Boston Bedford Burlington is nestled in a sprawling suburban area while still in close proximity of Boston. It provides a great location for many business and leisure travelers alike, offering many local businesses and many exciting historical areas nearby. Hampton Inn offers amenities such as warm breakfast every morning, swimming in a seasonal heated pool, a conference room with room for 75 people, and a 24 hour business center. Our rooms are the perfect place for productivity or relaxation with free WIFI and out comfy Hampton beds. ... more   less 
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Also Known As:
Hampton Inn Bedford - Burlington Hotel Billerica
Hampton Inn Billerica
Billerica Hampton Inn

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