My family and i stayed here 4/14/12-4/19/12 as i wanted to stay at a Homewood suites and primarily chose this hotel for the breakfast and weekday dinner and proximity to the metro. Overall, i enjoyed the stay but felt that the customer service could be improved. I paid (with tax and AAA discount) somewhere shy of $300/night including weekends but later found out that the rate on weekends was much cheaper. I asked to get the same rate for Saturday and Sunday as other weekend guests but the service person would not budge and refused to compensate me. I plan on calling the hotel to speak to the manager as it bothers me that i spent 5 nights at the full rate. Also, when I made reservations, there was a mix-up and I was assigned to the Hampton Inn and to get my reservation moved, it was a bit of a hassle. The person i spoke to said she would comp my $12/day parking for the inconvenience and I was happy, but when my bill came, the parking was not removed. It was difficult to get the parking charge taken off but after much discussion with the front desk, it was finally removed.
The lamp in my room did not work but it was never replaced after I told them. Not a big issue, however. The two TV’s were great as well as the full size fridge and stove, microwave, etc. I also asked for a couple extra chairs so we could all sit at the table but the front desk said there weren’t any available. But then, 3 extra chairs were delivered to my room which was great.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton(R) Silver Spring hotel provides suites with fully equipped kitchens and complimentary internet access, complimentary breakfast and dining options, and a fitness room and heated indoor pool and whirlpool. Whether you're staying for a few days, weeks or months, our hotel will make you feel at home. Located in pedestrian-friendly downtown Silver Spring, this extended stay hotel is only three blocks to the Silver Spring Metro station and just steps from restaurants, shops, theaters and nightlife venues. Ride our local shuttle to nearby businesses such as Discovery Communications, the American Film Institute, United Therapeutics and the Food and Drug Administration. The hotel is also close to the Washington DC metro region's Filmore Club/Live Nation, National Mall and Smithsonian Institution Museums. ... more less
- Reservation Options:
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- Also Known As:
- Homewood Suites Silver Spring Hotel Silver Spring