Very clean family friendly hotel. Hotel was located just off boardwalk in downtown ocean city so everything was within walking distance. Hotel rooms were updated and nice flat panel tvs. Will def stay again
- Free Wifi
- Free Parking
This hotel is awful and the staff is terrible and are not helpful. There are better hotels in the area that are of quality! Do not waste your money!!!!
What an awful experince we had here. I was completely disgusted when i awoke at 4 am to change my 5 month old daughters diaper. I laid her on the spare bed and as i was changing her, i looked and saw these little bugs crawling on the bed.. i picked her up so fast and immediately woke my boyfriend up and told him that we have to get outta here.He thought i was nuts til he got up and saw them for himself. He then googled them on his phone and saw that thats what they were. We pulled our sheets down in the bed we were in to find blood spots all over the sheets, at this point, i was already packed up and he was on his way to get the car. By this time it was almost 5 am and we are driving around ocean city wasting time til we can get in to the hotel to talk to a manager. Needless to say, the owner/manager was the biggest jerk ever and would absolutely not refund our money until the "inspector" came and verified that they were definitley bedbugs. So i called the chamber of commerce who directed me to the board of health, who i believe went out to inspect..sure enough, we got our money back, it took two days but we got it back!! Do not waste your time here, it isnot worth it. The manager actually even said himself, "if i gave everybody their money back that complained, i'd be out of business." what does that tell you?? We were even willing to suck up that nites stay but we had already paid for the next 3 nites..all we wanted was the money back for the next 3 nites,hewasnt even budging at all!! Terrible customer service if you ask me!!! We were not giving up til we got our money back.
In response to this review is very incorrect. Guest checked out due to emergency back home and wanted a refund for early departure. We do not refund for early departures. Guest explained to us she would get her money back one way or another and has posted this review.
I wouldn't recommend this place to anyone. After having a reservation for well over a month we received a call that because of the forecasted hurricane on it's way they will not be able to check anyone in over the weekend,(understandable) but we would have a credit to use at another time unless there was a mandatory evacuation of Ocean City then we would get a full refund of our almost $300 deposit. Well low and behold there was a mandatory evacuation as they have posted on there site, and now they are not willing to honor their original agreement. I guess they figured they were safe thinking that there would be no evacuation, since it is quite unusual for a hurricane to hit so far north. Now there ever so professional General Manager Don (not allowed to give his own last name) says none of his employees would EVER say anything about a refund and that he had recordings of all phone conversations and can play my conversation back then why would he hang up when I told him ok, let's hear it???????
Stayed just over night. The bathroom was filthy. Looked like dried vomit on the back of the bathroom door. Beds were uncomfortable. The bill statement noted that there were showers and bathroom facilities to use after you check out. Couldn't find them anywhere. Not a good experience. Very dissatisfied. Will not choose them again.
We have a very clean hotel and property. Would urge trip advisor members to read all reviews not just negative ones posted by disgruntled guests.
I was looking forward to trip to oc very much. That was until I saw where we were staying. I have stayed in alot of motel/hotel room over last several years but I can honestly say none have compared to this. The first thing u notice when u walk in is the smell of the lobby, it is disgusting, then the service at front desk, they only speak to u if really necessary. Taking the elevator or stairs are equally as disgusting with the dirt and smell. The rooms are nothing like the website. We booked a queen or king size bed and ended up with a full. The room and smell and uncomfortable. We were booked to stay 2 nites but ended up leaving after one because it was to uncomfortable to stay not to mention the noise that comes from the bar across the car park that lasts well into the nite. Overall it was worst weekend break ever.