The room was uninhabitable, there was MOLD,mildew,warped and ripped wall paper and burn marks on the bathroom ceiling above the light fixture ( see photos)
I stayed at this hotel at a conference,my spose came along to relax.
On Thursday morning after I left the room to attend my conference my husband was surprised when a couple entered OUR room ( with a key) and announced it was"their room")...my husband spoke with the front desk who re-keyed his card and requested I come to get my card re keyed. On my break between sesions of my conference I stopped at front desk to
1. Report the diasterous rooom accomodations and request a room change to a room where I could BREATHE !! I have lung issues and was needing to use an inhaler in the room.
2.get my room key rekeyed.
I was told too bad about the room there were no others to switch to,I requested to speak with a manager and was told no one was there.I requested a corporate number to call with my compliant /concern,and again was told there was NONE.
I showed the front desk person some of the photos on my phone and said I would be posted them and my disastisfaction with Guest services and the accomodations.
She could care less!!
I also was stuck in an elevator leaving one of the conference sessions on 4th floor and when the door reopened so...The room was uninhabitable, there was MOLD,mildew,warped and ripped wall paper and burn marks on the bathroom ceiling above the light fixture ( see photos)
I stayed at this hotel at a conference,my spose came along to relax.
On Thursday morning after I left the room to attend my conference my husband was surprised when a couple entered OUR room ( with a key) and announced it was"their room")...my husband spoke with the front desk who re-keyed his card and requested I come to get my card re keyed. On my break between sesions of my conference I stopped at front desk to
1. Report the diasterous rooom accomodations and request a room change to a room where I could BREATHE !! I have lung issues and was needing to use an inhaler in the room.
2.get my room key rekeyed.
I was told too bad about the room there were no others to switch to,I requested to speak with a manager and was told no one was there.I requested a corporate number to call with my compliant /concern,and again was told there was NONE.
I showed the front desk person some of the photos on my phone and said I would be posted them and my disastisfaction with Guest services and the accomodations.
She could care less!!
I also was stuck in an elevator leaving one of the conference sessions on 4th floor and when the door reopened so I could get off I saw a hotel worker in maroon uniform who had a walkie talkie I said " I was just stuck in the elevator it is not working,and he said "I don't know".I said well use your walkie talkie and report it not working!! He walked away saying I dont know, he might as well have said " I dont care!!"
I also reported the elevator NOT working to the front desk,again NO comment,no resolution and No RESPONSE!!
I am stil coughing and having breathing problems as a result to being exposed to the mold and mildew in room
I emailed the hotel in response to their "guest follow up ' email and again stated the issues.NO one has responded .
The health department should condemn this place!More
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