My son and I recently stayed here the night before we flew back home after visiting the U.S. Science and Engineering Festival in Washington D. C. We booked a king room with sleeper sofa online and asked in the special requests section, "Could you please place us in a quiet room away from elevators and vending. I am a light sleeper. Thanks!"
The clerk Terrell was friendly and courteous at the front desk and he gave us our room key and we headed up to our room. We were both exhausted to the point of collapse and we just wanted to sleep before we caught our early flight home.
We went up the elevator and found room 419. It wasn't a long walk to room 419 because it was right next to the elevator! I went inside hoping the room might be quiet, but soon after the elevator door opened and the two people who were talking as they exited sounded as if they were in our room. I also noticed the room had no sofa bed. My son and I gathered up our belongings and went back down to the front desk to see if we could find the accommodations we asked for.
The clerk Terrell apologized, and after five to ten minutes searching the computer, found us another room. We went back up the elevator and found a room at the end of the hall.
My son and I unpacked and talked about the days events while getting ready for bed. We were unfolding the sofa bed when a lady used a key card and came in our room. I met her at the door and told her we were given this room. She was very embarrassed and I was shook up. I have never had someone enter my room before. She said she would go back to the front desk and straighten things out. Shortly after the front desk called and asked who was in the room. I find it amazing that they did not know.
After this intrusion we went about making the sofa bed and found there were no sheets for it anywhere in the room. We called down to the front desk and asked if sheets could be brought up. The clerk said they would be right up. My son and I watched TV for awhile trying to wind down and after thirty-five minutes realized we still had no sheets. I went down to the lobby and found the two clerks sitting there doing nothing. I mentioned we asked for sheets close to forty minutes ago and we still had not received them. They said they would be right up.
While going up the elevator I had a thought similar to many themes in horror movies. I thought everyone was ganging up to conspire to make my night as miserable as possible. If I saw Freddy Krueger coming down the hall I was out of there!!!
Ten minutes later the sheets arrived. We made up the bed and went to sleep. During the night I had a nightmare so bad I was screaming and woke my son. I dreamed someone was in our room and was grabbing my legs trying to pull me out of my bed and into the hall. It took while to get back to sleep after that. At seven something in the morning the phone rang once and stopped. I tried to get back to sleep, but was too ticked off to do so. My son and I got up, showered and went downstairs for breakfast.
After breakfast we went up to pack and realized his laptop was missing. We went down and searched our rental car and back up to fully check our room. We realized we must have left it in room 419 right next to the elevator. We went down to the front desk and they gave us the key to 419 after telling them what happened. Fortunately the laptop was there. As we left room 419 we passed a pest control guy right by the elevator. We got to our room and the door was wide open! The pest control guy made a beeline for us apologizing as we entered. By this time I was so ticked off I just wanted to get the hell out of there. How can someone be allowed to come into our room, leave the door propped open, and go to the other end of the hall with all of our luggage and my briefcase on the bed by the door?
As I checked out I gave the clerk my comments card and said that this past night wasn't your best effort. I briefly explained the problems. The clerks apologized and said they would have the manager contact me. I have been home almost a week and have heard no response. I have stayed at hundreds of hotels in my life and this has to be among the worst.
- Official Description (provided by the hotel):
- Beautiful hotel offers 182 elegantly appointed rooms and a cozy lobby complete with fireplace, TV viewing area and business center. Room rate includes full hot breakfast, wireless access, parking night(s) of your stay, free shuttle within 2 mile radius. Hilton Honors Rewards. Convenient to major highways, just one mile from BWI Airport, Amtrak, and light rail stations. Many weekend and parking packages available. 100% non-smoking and pet friendly (pet fee does apply). Extend parking available (please call hotel for availability). ... more less
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- Also Known As:
- Hampton Inn Baltimore - Washington International Airport Hotel Linthicum
- Hampton Inn Linthicum
- Linthicum Hampton Inn