Although I had an exisitng reservation at this location, when I arrived I was not tired and wanted to continue my drive towards Ohio. I stopped into the LaVale location and asked Brian how soon I needed to cancel my rez for the night without penalty. He stated I had 30 minutes left. I asked him how far this location was from Washington PA. I was expecting an approximate time from off the top of his head. I was not prepared for Brian to mapquest instructions to the hotel, and to another destination I had in mind, to call the other hotel to inquiry about availability. When calling the hotel did not work, he called the "800" rez line and gave me a coupon to get 20% off of my room at the Washington location. I did not asked for this. He just went that extra mile even though he knew I was going to cancel my rez at the LaVale location. All of this took 15 minutes. During all of this he had other guests that checked in and he waited on them well without taking his attention away from my needs. Sometimes he had two phones held up to his ear; one talking to phone customers and the other for me!
I travel alot and stay in various hotels. Never in any of my stays have I felt compelled to get online and speak of my hotel experiences. But I HAD to let his Management know that Brian gave excellent customer service and wish me a safe trip as I left the hotel. So often customers only report the bad, but not this time. EXCELLENT!
- Official Description (provided by the hotel):
- Just 6 miles from the charming Victorian town of Cumberland, with its dozens of shops, cafes, art galleries and historic sites, Red Roof LaVale-Cumberland has something for everyone! Country Club Mall is just ½ mile away, while the Fairgrounds, George Washington’s Headquarters, Memorial Hospital, Allegany County Museum, Evergreen Mansion/Museum, Allegany Art Gallery, Allegany College of Maryland, Sacred Heart Hospital, Western Maryland Scenic Railroad, Bell Towers, Frostburg State University, and Rocky Gap Golf Resort are all within 10 minutes of this hotel! For swimming and rafting fans, Deep Creek Lake and River Adventures are just ½ hour away New Renovations are underway! Stop back to see us! we offer free coffee ... more less
- Reservation Options:
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- Also Known As:
- Lavale Red Roof Inn
- Red Roof Inn Lavale