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“Need Renovation”

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Best Western Capital Beltway
Ranked #2 of 4 Hotels in Lanham
Happy Camp, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Need Renovation”
Reviewed 10 November 2011

The staff service was good. But the hotel and rooms are in need of renovations. The first room that was given to me on the 6th floor was located directly across from the elevators. I could hear the elevator doors open and closing every time some one used them. The ceiling above the elevator and next to the room showed water and rust damage and was in need of serious repair. I immediately requested another room and was accommodated. The bathroom was also small when the door opened it almost hit the toilet.

Room Tip: Rooms located in the middle of the floor are quieter.
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Michele C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at Best Western Capital Beltway, responded to this review, 17 November 2011
Dear Michele C ,Thank You for taking the time and consideration to let us know about the circumstances surrounding your recent visit to our hotel. Please accept our sincerest apologies for any inconsistencies in service you experienced during your stay.
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564 reviews from our community

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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
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English first
Columbus, Ohio
1 review
Reviewed 10 November 2011

We were totally happy with this hotel and staff. We used the van transportation every day to get to the metro to go into Washington DC. It was very efficient. All of the employees that we encountered were very professional, knowlegeable and nice. We enjoyed the continental breakfast. Our rooms were clean and comfortable.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sharon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at Best Western Capital Beltway, responded to this review, 17 November 2011
Dear Sharon E, Thank You for taking the time to comment on our hotel. We appreciate your business and look forward to accommodating you again.
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melrose,ma
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 November 2011

We almost rebooked based on previous reviews; glad we didn't. The lobby is beautiful and welcoming; it was ideal for a late evening discussion with a foreign family about driving north. Our room was clean and updated; the bathroom was clean and basic. Noise on the floor varied; Wed was very loud until 1 AM but Thurs was very quiet. The breakfast room has seen better days, but the buffet was excellent. The pool is very basic; we agree with the condensation comment. At no time did we encounter any of the smells other reviewers mentioned. The shuttle to the Metro was terrific; front desk staff very helpful.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meemawMelrose_ma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at Best Western Capital Beltway, responded to this review, 17 November 2011
Dear meemawMelrose_ma, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 October 2011

We walked into the hotel on Sunday 10/9/2011 and left 5 days later on Thursday. We therefore spent plenty of time there for a solid base for the review.

As soon as we walked into the hotel we were met by an unusually closed-door smell in the lobby. The lobby itself looked dated but not too unreasonable. We got past that without too much worry.

However, when we got to the elevators, we were struck by a new smell which I must say I never experienced before. Over our stay we confirmed that both elevators smelled the same way; bad. As another reviewer noted the 2 elevators are small. To give you an idea on the size, a bell-boy cart does not fit in there by depth, it needs to be twisted sideways to allow the door to close.

Our room was on the 5th floor, room 531. As soon as we opened the door we were greeted by yet another foul smell. This time it was recognizable as closed-door musky with a hint of mold. We tried to open the window but it was the type that does not open. So we were stuck.

My wife went into the bathroom and found water to be dripping from the ceiling at a constant rate. We were half way unpacked at that point. We quickly called the receptionist and asked for a new room. We were given room 532 right across the hallway.

We had hoped that the new room would smell better or have windows that opened but we were disappointed on both fronts. The new room smelled the same way, bad, but luckily the bathroom did not leak.

We got the room for cheap so we decided to stay. In hindsight we should have left at that point. We turned on the air conditioning to get some air flowing and eventually got used to the smell while in the room.

In the morning we went for breakfast which we found to be reasonable in terms of taste but it was not stocked very well. They were always out of something. If it wasn't out of syrup then it was out of eggs or coffee, etc. Luckily we did not get food poisoning.

The breakfast room however felt very dirty. I think the smell of coffee and breakfast masked a lot of the smell. The decor in the room was some sort of old ship or some vessel theme. It was really old and nasty. I suppose that that's where they hold parties in the weekend as another reviewer complained about loud music. We were not there on Friday or Saturday night so we did not encounter a party.

The swimming pool was no different than the other rooms. It was run down and neglected. In the evening the glass walls and ceiling were dripping wet from condensation. Everything was wet. But the worst part was just that everything was old in the pool area.

The hotel's shuttle to the Metra was nice and the crew was pleasant when we called to pick us up from the train in the evening.

We want to give credit to the service desk person who allowed us to use the office to print up a reservation to one of the attractions in D.C.. While the hotel has a pc with a printer for the guests to use in the lobby, one of the guests sat down with a bag of chips and pop and browsed the internet for more than the 45 minutes we waited for a turn.

The experience in that hotel was one of the worst we have ever had. We could not get past the different foul odors and how dirty it felt. Stay away.

  • Stayed October 2011
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank andreitamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at Best Western Capital Beltway, responded to this review, 25 October 2011
Dear andreitamas, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I sincerely apologize for the issue with the smell and this matter is currently being investigated by our operations manager.
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Washington DC, District of Columbia
1 review
Reviewed 14 October 2011

The sfaff was friendly and went above and beyond the call of duty to get us into the room we most desired. The continental breakfast bar was excellent. I loved making my own waffles.

Room Tip: Call the hotel yourself instead of using the online rates and request the lowest available price.
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linrudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at Best Western Capital Beltway, responded to this review, 25 October 2011
Dear linrudy, Thank You for commenting on our hotel. We are glad to hear you had an enjoyable stay. A lot of guests enjoy making their own waffles, so we are glad you this opportunity. We look forward to accommodating you again at Best Western Capital Beltway.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Capital Beltway

Property: Best Western Capital Beltway
Address: 5910 Princess Garden Pkwy, Lanham, MD 20706-2905
Phone Number:
Region: United States > Maryland > Lanham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Lanham
Price range (per night): ₹ 5,748 - ₹ 14,597
Hotel Class:2.5 star — Best Western Capital Beltway 2.5*
Number of rooms: 169
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Also Known As:
Best Western Capital Beltway Hotel Lanham
Best Western Hotel Lanham
Best Western Lanham

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