We have been to Old Salty's several times and in the past, the service has been good and the food good for the price. We understand that it is under new ownership. We took a trip by boat with three other couples on Memorial Day weekend and called in advance for a reservation. When we got there, the table was not ready and they had to find some menus (???). They found two and bought them out for a table of eight. The restaurant was only about 1/3 full. Someone took our drink order. The waitress came by and said that they were short-handed, she was a waitress and she was just called in to help out, although she had waited on us on a previous visit when she was there helping out. They had put two tables together for the eight of us, but for some reason separated the tables on the order. We all waited for our food at least an hour when finally I asked if we could have some rolls as we were all hungry. Finally, at about the 2-hour mark, the soup and appetizers were brought out for two of the couples in our group. We were told the soup for our table was to be out soon. After about another 1/2 hour, I went and found the waitress and she said that our food was up next. We waited again and no soup, no food. The food for the other two couples was delivered, but the other four of us still didn't get anything served. I asked again and was told it was up next. Meantime, tables around us were getting food served. Finally, the four of us had had it and didn't even feel like eating a meal there so we told the other two couples that we were done and would meet them at the boat. They were very understanding about this because they were so disgusted too. I found the waitress and told her that we were not waiting any longer and was told that our food was "up next" again. She pointed the owner out to me and my husband and the other couple were talking to him. The only thing he said was he was sorry and that they were short-handed. My husband and I have never walked out on a restaurant meal before, but this experience was unbelievable. We were there for three hours and the only thing we got was our drinks and rolls.
The other two couples that actually got their food didn't get the correct sides or didn't get them at all and the steak that was ordered medium well came out bloody and cold. The fried seafood platter that was $39.95 was left sitting on the table because the breading was just falling off of it. They were totally disgusted that they had paid $175 for four people for a pretty bad meal. The waitress told the two couples that got their food that the soup that was ordered for us was to be brought out with the meals which was not the case. One in our party ordered an appetizer as a meal and ask that it be brought out with the meals, not the soup. Either way, waiting that long to be served in a restaurant is totally unacceptable. The only thing that we can figure is that the order for the four of us got lost. Okay, that happens, but wouldn't you think that when we kept asking about our meal that someone would check to see what was happening.
Needless to say, we will not be going back. Very disappointing as it appeared that they had added a outside bar and beach area and it is a great place to go to by boat. The owner could have salvaged the situation if he would have a least said, let me check on your meal, or let me comp something for you. Total lack of concern for the customer's experience. Very poor management!