Oh, Gather. You are close and your decor and open kitchen are great, so I want to like you. I keep trying you in the hopes you will change, but alas. Your service is terrible and the food is hit or miss (but mostly miss lately). Everything lacks flavor!
We last came on a Tuesday night at 5:30 with two little kids. Place wasn't crowded at all yet it took 10 minutes to take our drink order and a full 45 minutes to deliver a burger, a salad, and two kids' pasta plates. The burger was ok. The salad was ok. The pasta was terrible. I thought my kids were being picky eaters but nope--the mac'n'cheese tasted like it had been bathed in Crisco and there was zero cheese flavor.
Before that we last came in for brunch. We had a 10:30 reservation but weren't seated until 10:45. Drink orders weren't taken until 11, at which point we also gave our food orders bc who knew when we'd see our waitress again?? Our party of six ordered variations on eggs, toast, bacon, etc. Nothing complicated. By 11:45 we were all antsy and hungry, especially the 2 toddlers, and my husband sought out the manager to ask if maybe there had been a hiccup? Manager basically shrugged and said they were plating our food now. No apology or acknowledgment that 45 min for scrambled eggs is absurd. Food did not hit our table until NOON. My eggs were steaming hot but my hash browns were cold to the touch. Ick.
Oh Gather. I'm done. I just can't with you anymore and the next time anyone suggests you I will firmly but politely suggest we eat anywhere else.
Also, can I just ask: WHY no changing table?!! You have a kids area and clearly cater to families with toddlers and young ones, yet you make us squat on the floor or go out to our cars to change them? Just one more frustration.
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