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All reviews colby college the breakfast area great stay room was clean place to stay would definitely stay here again bagels maine accommodations
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2 - 7 of 596 reviews
Reviewed 22 August 2022

I stayed here for 2 nights back in April and although I wasn’t thrilled, it seemed like the best option in town. Had reason to be in the area again with my family so we checked in today with 2 connecting rooms. Both rooms smell horribly from smoke. We complained and were told that people smoke in their cars a lot here and the smell transfers to the rooms. Uhm even if a person smells like smoke, it should not permeate a properly cleaned room. The rooms are decently clean, nothing special. However the bed squeaks if you so much as lift a body part. So here I sit awake, listening to the bed squeak. This hotel also still does not offer daily house keeping again. Perhaps if they cleaned more often the smoke smell would dissipate. It’s time for me to find a new hotel in the area.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank 703deenap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 July 2022 via mobile

This was our second stay here. The price nearly doubled in a year. Seems like all the hotel chains are trying to recover Covid losses before the recession. The check in staff was great and fast. I have to say this is the ugliest $450 room I’ve ever stayed in and I’ve stayed in hundreds. Definitely not worth the price.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank Michael S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nathan Blair, General Manager at Hampton Inn Waterville, responded to this reviewResponded 20 July 2022

Thank you very much for taking the time out of your day to complete a TripAdvisor survey for our hotel! We definitely appreciate the feedback we receive, good or bad, as it lets us know what we are doing right and what we could be doing better as we continually strive to continue to provide the best in customer service and cleanliness in the area.

I apologize that you were not happy with the décor in the guest room you stayed in. Our pricing is based on guestroom hotel room supply and demand in the area as well as competitor pricing. We do understand that our price point may not be the best option for everyone.

Kr,

Nate Blair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2022

Everyone was so courteous and hospitable. Spent a night here for a college tour. Staff was great. Room very clean and quiet. Will definitely stay here again! Breakfast was great. Exceed our expectations.

Date of stay: April 2022
Trip type: Travelled with family
Thank marygeester
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nathan Blair, General Manager at Hampton Inn Waterville, responded to this reviewResponded 20 July 2022

Hi Michael,

Thank you for your review on Tripadvisor! We certainly appreciate the feedback. Thank you for your kind comments regarding our staff and the check-in process. Our staff takes pride in their jobs and go the extra mile to ensure our guests are satisfied with their stay. Glad you also enjoyed our complimentary breakfast!

Sincerely,

Nate Blair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2022

The hotel room was clean very efficiently laid out. It had pretty much everything you needed and almost nothing you didn’t. Everyone seemed very nice. The breakfast was disappointing. Pretty poor quality food.

Date of stay: January 2022
    • Value
    • Location
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Review collected in partnership with Hampton
Thank Asabradcarson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nathan Blair, General Manager at Hampton Inn Waterville, responded to this reviewResponded 20 July 2022

Hello there and thank you so much for reviewing our hotel on Tripadvisor! It certainly helps us to continue to provide the best in customer service and cleanliness that our guests deserve! Thank you for your comments regarding the guestroom you stayed in and our staff. I apologize that our breakfast did not meet your expectations. Hilton does take guest feedback seriously and constantly makes changes based on that feedback.

Sincerely,

Nate Blair
General Manager

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Reviewed 1 January 2022

We had a great stay. The staff was kind, friendly and helpful. Even while working on a holiday. The room was clean and comfortable. I can’t say enough about the great pillows. I enjoyed the pool with my grandchildren.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank merrymimi2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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