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“Great stay in many ways, buffet breakfast lacking”

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Holiday Inn Express Hotel & Suites South Portland
Ranked #8 of 13 Hotels in South Portland
Reviewed 1 October 2016

ON THE PLUS SIDE
The hotel was very clean, quiet, and very convenient. The pillow-top bed was wonderful! Some guest arriving at 1 or 2 am were quite noisy as they got off the elevator, but that was not the fault of the hotel. The staff were generally friendly and helpful.

ON THE OTHER SIDE
The ONLY deficit was the breakfast buffet. It might be better to call it a continental breakfast plus. It did have the basics, but we had hoped for more options and better quality in line with other hotels. The scrambled eggs, bread options for toast, and other aspects were disappointing. Several items were not replenished in a timely manner which further narrowed our choices. Though we checked it out each morning, we ended up having breakfast away from the hotel two out of three mornings due to this situation which meant spending more money than anticipated. If this is corrected, it would be a perfect place to stay in the future.

Room Tip: Make sure your room is located away from the elevator.
  • Stayed: September 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank ICFG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonBartlett, General Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this reviewResponded 11 August 2017

Thank you for staying with us. We are happy to hear that you enjoyed most aspects of your stay. We will look to improve our breakfast options, and ensure items are replenished in a timely fashion. Thank you for your feedback. We hope to welcome you back soon.

Regards,
Jason Bartlett
General Manager

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Reviews (385)
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35 - 39 of 385 reviews

Reviewed 24 September 2016

The room was very large for a Holiday Inn Express and, because we were on the 6th floor, had a view over the area. The only negative about it was that there was very little fruit at breakfast (I had a banana and I think there were apples and oranges but no mixed fruit).

Room Tip: High Floor
  • Stayed: September 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Gogocar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonBartlett, General Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this reviewResponded 11 August 2017

Thank you for staying with us. We are happy that you enjoyed your stay. We will look into adding some fruit options, withing the guidelines of our IHG brand standards. Thank you for your feedback. We look forward to welcoming you back on your next stay.

Regards,
Jason Bartlett
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2016 via mobile

We came as a family including our two dogs to visit Portland. The hotel was extremely accommodating and friendly to find us the right room for our needs. The staff was excellent and informative when we asked them questions about the area.

Stayed: September 2016, travelled with family
Thank Douglas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonBartlett, General Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this reviewResponded 11 August 2017

Thank you for staying with us. We are delighted to hear that you and your family enjoyed your stay! We look forward to welcoming you, your family, and your two dogs back on your next stay.

Regards,
Jason Bartlett
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2016

Very pleasant hotel, friendly staff comfortable beds and rooms breakfast the norm for most hotels, bagels, toast coffee, tea, close to the Maine mall and interstate highway, check in and check out was easy.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank mrj8952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonBartlett, General Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this reviewResponded 11 August 2017

Thank you for staying with us. We are happy to hear that you enjoyed your stay with us. Thank you for your review. We look forward to seeing you on your next stay.

Regards,
Jason Bartlett
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016 via mobile

Very close to the airport. Very nice location. Quiet. Clean. Suite-type room. Meets HIE standards.
Very pleasant stay. Excellent beds-very comfortable.
Large breakfast room with open feeling.
Standard HIE breakfast options, which is reliably fresh; wide selection; quantities were kept adequately supplied.
Check in and out were prompt and fast.
Recommend this hotel.

Stayed: September 2016, travelled as a couple
1  Thank PheSugarLand_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonBartlett, General Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this reviewResponded 11 August 2017

Thank you for staying with us. We are happy to hear that you enjoyed your stay, and found that we were consistent with the quality you are accustomed to withing our brand. Thank you for your review, and we look forward to welcoming you back on your next stay.

Regards,
Jason Bartlett
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites South Portland

Address: 303 Sable Oaks Dr, South Portland, ME 04106-3279
Phone Number:
Region: United States > Maine > South Portland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 13 Hotels in South Portland
Price Range: ₹ 7,393 - ₹ 15,492 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites South Portland 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express South Portland Hotel at Sable Oaks. Renovated in June of 2006, we are updated to provide you with the best service!Hotel features include free local phone calls, free wireless Internet, pool and fitness center, and a complimentary Express Start Continental breakfast. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, hard boiled eggs, and yogurt. Recently we've introduced hot items such as sausage and eggs! We have also created the world's best tasting cinnamon roll. Located conveniently next to the Maine Mall and only a short distance from the Freeport and Kittery outlet malls, the South Portland Holiday Inn Express is a great place to stay while you shop. Just two miles away from the Portland Jetport, our free shuttle will be there to pick you up and bring you directly to the hotel. Visit South Portland, Maine, and Stay Smart at the Holiday Inn Express Hotel! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites South Portland
Holiday Inn Express South Portland
Holiday Inn South Portland
South Portland Holiday Inn
Holiday Inn Express Hotel & Suites South Portland Maine

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