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All reviews sitting area large room the breakfast area bagels two double beds shower curtain would definitely stay here again an early flight desk clerk we've stayed one night stay room was clean and comfortable close to the airport kitchenette mall portland shuttle
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Reviewed 6 September 2016

We stayed here two nights in August while visiting the Portland area. The location is extremely convenient. The rooms are large and clean. The breakfast is fine. The public areas could be cleaner, particularly the pool and surrounding area. I agree that it is a bit overpriced but would consider staying here again if in the area.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank nancybS9856KQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this reviewResponded 21 September 2016

Dear nancybS9856KQ,

Thank you for taking the time to post your comments and for choosing our property for your travel needs. I am happy to learn that you appreciate the convenient location of the hotel, large and clean room including the breakfast served during your stay. I am sorry that you found your stay to be less than satisfactory due to the cleanliness of the surrounding area and pool as well as the room rate not fully living up to your expectations. We take all reviews positive or negative very seriously and your feedback will help us improve for our next guest or your next visit.

Again, thank you for your feedback as this is our best resource of improving guest services. We hope to have the opportunity to show you how great our hotel is.

Sincerely,

Zelyn N.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2016 via mobile

Arrived on a rainy night, front desk personnel did not even greet you when I walked up to the desk, I stood in front of him until he looked up! Also sloppy, looked like he slept in his clothes over night. Don't managers train their staff/teams to greet guests and be personable anymore? Hotel was neat and clean but it's nice to feel welcomed. Am a rewards member, and I may be staying at the competition more often.

Date of stay: August 2016
Trip type: Travelled as a couple
1  Thank 10yogagirl26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this reviewResponded 20 September 2016

Dear 10yogagirl26,

Thank you for staying with us and for being our IHG Rewards Club member. I am disheartened to learn that the level of service upon check- in. Please accept our sincerest apologies for any inconvenience this may have caused you. I have taken note of your comments and will forward it to the hotel's general management for review.

I hope you give us a chance to host you again and provide you with the best hotel experience on your next visit.

Best Regards,

John O
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2016 via mobile

The room's need to be updated. Our couch looked like is came from someone's basement. There isn't a restaurant on site. The restaurant is looked in the Marriott which is a 5 minute walk. They did offer a free shuttle into town.

Date of stay: August 2016
Trip type: Travelled with friends
1  Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JasonBartlett, General Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this reviewResponded 11 August 2017

Thank you for staying with us. We will be updating our property this coming off season. We hope to see you back in the spring to experience our updated property. Thank you for your feedback.

Regards,
Jason Bartlett
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2016

We were a little worried about staying here after reading some of the past reviews. When we got there, our room wasn't ready so they put us in another one. The room was a suite but didn't have a sink in the kitchen area, it had very small draws in the closet, there were stains on the sheets, the light in the bathroom barely worked, the toilet barely flushed, but on the plus side the internet worked, and the ac worked good but it was only like 80 outside.The free breakfast was good but it was a madhouse and they couldn't keep up.We didn't use the pool. The room was small and not worth the money. We probably won't stay here again.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MySonDoesTheRating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this reviewResponded 2 September 2016

Dear MySonDoesTheRating,

Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our internet and AC. However, I was concerned to see that you were not impressed with the overall condition of our room including the bathroom among the others. I would like to apologize for any inconvenience these issues may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concerns.

Again, thank you for the review and I hope that we would have another chance to accommodate you again in the future.

Regards,

Mike F.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2016 via mobile

This hotel had a nice location, lobby, and average rooms. The beds weren't the most comfortable, and the room didn't get as cool as we like. That said, it had a nice breakfast and the staff were personable. We loved the location as it was to the mall!

Date of stay: August 2016
Trip type: Travelled with family
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this reviewResponded 4 September 2016

Dear Valued Guest,

Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the nice location of the hotel. However, we apologize if the condition of the beds and the room temperature may have caused you inconvenience. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. Rest assured that these concerns will be addressed immediately to the hotel management and actions will be taken accordingly, in order to meet our guests' comfort and satisfaction.

Thank you for staying with us and we hope to offer you a more pleasant stay in the future.

Sincerely,

Grace P.
Case Manager
IHGService

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