My husband and I took our first trip to Maine to consider a move there and explore the entire coast! I found this property online and fell in love and the pictures became reality the moment we got there! HOWEVER, we got there a day later than planned due to a rental car catastrophe that left us stranded in Portland. I was crushed because I was sooo excited about this place and couldn't bear the thought of loosing a day there! I called to notify them that we wouldn't be up that night and they informed me I'd still have to pay for the full night no matter what. I completely understand "policies" but was angered that our cancellation was completely out of our hands and there seemed to be no sense of customer service to accomodate us with at least a reduced rate for our missed night. We asked repeatedly to speak with the owner, but he was conveniently "out" for 3 days. We chose this property because it was not a large hotel chain and would be more personable, however, the management did not give us that cozy inn feel at all! Don't get me wrong, the place is clean and beautiful, but this experience really took away from our being able to enjoy the visit like we wanted to. We called the B&B we were to visit next and when they agreed to cancel our reservation for that night free of charge so we could stay another day at Island View. We decided we'd rather give Innkeepers like that our hard-earned money and proceeded with check-out.
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- Also Known As:
- Island View Hotel Rockport