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Fireside Inn & Suites Portland
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Reviews (676)
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Reviewed 23 February 2012

Fireside Inn & Suites staff in Portland Maine are very friendly, helpful and honest.
They made my husband and I feel very welcomed and comfortable!
A staff member called our room shortly after arriving to ask if there was anything we needed and to see what we think and if there was anything they could do to make our stay even better just ask!
Zackery's Fireside Restaurant staff was great too very friendly and outgoing and never skiped a beat the food was also great and good value for your dollar!
The Inn is very clean, up to date, comfortable, good location and the same for the restaurant!
We will be back for sure for another vacation!
Thank You Fireside Inn & Suites Also Zackery's for showing us a great time, making us feel comfortable and welcome!

Room Tip: All rooms are great!
  • Stayed: February 2012, travelled as a couple
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Thank KT0207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this reviewResponded 29 February 2012

Thank you for taking the time to comment on your experience with us at the Fireside Inn and Suites. We pride ourselves on our friendly, caring staff and it’s pleasing to hear they’re doing a great job. We look forward to accommodating you again in the future!

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Reviewed 15 January 2012

Second time at this Fireside Inn.

Had two rooms for two nights. Both rooms were exceptionally clean. Beds were comfortable.

I would agree with other reviews that the hallways still smell smoky, but rooms were fine.

Free continental breakfast was OK, not quite as full featured as the Hampton Inn's breakfast.

All the staff were very pleasant, friendly and helpful. I left something behind in the room and the management mailed it to me promptly.


I would ask management to make two improvements, ask smokers to smoke further away from entrances and to preheat the rooms in the winter when they have been vacant the previous night. Both rooms were very cold and took awhile to get warmed up.

Room Tip: Choose courtyard rooms to guarantee no road noise.
  • Stayed: January 2012, travelled with family
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Thank ChasMcM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, Front Office Manager at Fireside Inn & Suites Portland, responded to this reviewResponded 29 February 2012

Thank you for taking the time to comment on your experience with us at the Fireside Inn and Suites. We are happy to hear you’ve become a repeat customer of ours; we truly appreciate your loyalty and your business.
We are sorry to hear you were bothered by the smell of smoke during your stay. There are signs posted at each entryway asking guests to stay at a distance when smoking and our staff works hard to pick up and thoroughly clean around these areas.
We are constantly creating new ways to improve our services and amenities for our guests. Our continental breakfast is complimentary to all guests and we also offer a full breakfast menu in our restaurant. This gives our customers more choices to start their day off right!
Again, thank you for your review. It is always helpful to get feedback from our customers. Your comfort is our goal and we hope you will visit us again soon!

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Reviewed 30 November 2011

We enjoyed our stay very much. The staff was amazing and the service excellent. The rooms were very nice and clean. We would totally stay here again when we are in the area.

  • Stayed: November 2011, travelled with family
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Thank BonnConn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, General Manager at Fireside Inn & Suites Portland, responded to this reviewResponded 6 December 2011

Thank you very much for your kind words. It's always rewarding to hear when we've pleased our guests. We look forward to seeing again soon!

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Reviewed 7 November 2011

We were pleasantly surprised by the friendliness, cleanliness, and quality oy this place. Next time we're in Portland again, you can guess where we'll be staying! Pet friendly too!

  • Stayed: November 2011, travelled as a couple
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, General Manager at Fireside Inn & Suites Portland, responded to this reviewResponded 6 December 2011

We are very pleased to hear that we exceeded your expectations and we thank you for taking the time to tell us so. We promise you the same level of service on your next visit. Hope to see you again soon!

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Reviewed 5 November 2011

The location of the hotel is far from any shopping centers (Maine mall, cabelas, and downtown Portland). About 10 - 15 minute drive. We drove down from NB with a GPS. So no taxi fares to worry about. The beds are comfortable, lighting isn't the best, TV is an old tube, just an average room.

Noise levels within this hotel is quite high. Walls can't be thicker then 2" with no insulation. You can easily over hear conversations from rooms around you. Unless you have ear plugs, drink to pass out or visit you local drug store, you won't be falling asleep before your neighbors.

All in all, we're down here for shopping, not a honey moon. This hotel will do just fine.

No fridge or microwave.

  • Stayed: November 2011
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1  Thank Bearticker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firesideinnportland, General Manager at Fireside Inn & Suites Portland, responded to this reviewResponded 25 November 2011

Thank you for choosing the Fireside Inn Portland for your recent shopping trip to Maine and for taking the time to share your experience with us. We take our guest’s comments very seriously. We were very sorry to hear that you were bothered by boisterous neighboring guests. All of our walls are six inch thick concrete block with layers of sheet rock on both sides, which should have blocked out much of the noise. However, some rooms have connecting doors which will let more noise come through. Unfortunately, sometimes in hotels we have noisy guests and we do try to quiet them down when we’re made aware of the situation. We are genuinely concerned that your sleep was disturbed, and had we been notified, we would have been happy to relocate you to another, quieter room.

We have started putting 42 inch flat panel TV’s into our guest rooms, which are much nicer I do agree. Microwaves and refrigerators are included in the price of our poolside rooms and by request for a nominal fee in the remaining rooms. On your next visit, be sure to ask. Again, please accept our apologies. We hope to see you again soon!

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