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“Worst hotel experience ever!”

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The Grand Beach Inn
Ranked #40 of 44 Hotels in Old Orchard Beach
monmouth ME
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst hotel experience ever!”
Reviewed 30 April 2012

I rented rm#25 for our 22nd Anniversary. At check in I asked for the directions to the room they were very vague and it took some walking around to figure it out! Our room smelled of cigaretts,and was very outdated . The carpet was filthy,only one garbage can which was in the bathroom,no plug for the tub, the TV was a small 19inch. The side of the bed was slanted and my husband kept falling out so he slept in the other bed. The pillow felt like someone threw cotton balls in it ! The heater filter was very dirty and smelled like it was burning also it was loud and kept coming on every 3 to 4 mins. . Couldn't seem to find a light switch to shut the outside light off so the light came thru the blinds all night! Also, the quality of the soap could use some improvement never heard of sweet bouquet! If I had paid more than $50.00 for the room I would have been very angry but you get what you pay for! Also, had a free breakfast but didn't want to chance it we left at 7 a.m and the office & cafe was closed!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank tgregormonmouthme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at The Grand Beach Inn, responded to this review, 1 May 2012
I am sorry to hear about your experience here at the Grand Beach Inn. At this time we are making every effort to update our guest rooms and have been working diligently to make sure this is done. Again I am sorry about your experience and would like the opportunity to make things right for you and your husband..

Sincerely,

James Parris, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Farmingdale
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2012

Check in was at noon but when we arrived at 3:30, our room was not ready. Three employees sat behind the desk throwing objects at each other.
There was dried puke on the carpet beside the night stand. Urine on the front of the toilet and on the floor. Too many stray hairs to count in the bathroom. Bathroom floor was sandy and obviously filthy. No ice available. there was a hole in the ceiling of our room that had what appeared to be mold growing out of it. Our room was supposed to have breakfast included at the cafe but it wasn't even open at 8:30 a.m. There was a sign on the door when we tried to check out that said CLOSED even though a young woman sat at the desk inside. She ignored our knock, got up and walked to a back room out of sight. Only reaosn we did stay in this dump was because we had an alcohol drink and couldn't drive. Nasty, nasty, Don't stay here.

Room Tip: Sleep on the beach. It's cleaner.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at The Grand Beach Inn, responded to this review, 17 April 2012
First I would like to Apologize for the lack of service you received. This is not how we treat our guest and rest assured I will take every step to make sure this doesn't happen in the future. Please feel free to contact me at the hotel and I will try my best to make things right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Old Orchard Beach hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 April 2012


I've been coming to the Grand Beach Inn since I was in high school for our annual family reunion. I just booked my reservation with Dena for this year. I have been booking with her for the past 4 summers and she always makes sure we get the rooms that have been renovated. She is very knowledgeable of the property, I recommend booking with her so you know exactly what you're getting. We are very excited for this year and love the cafe and pool! The location is great and the sand by grand beach is the softest and cleanest. We will always come to the Grand Beach Inn to continue our family tradition.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wardenranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Portland, Maine
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 March 2012

As a local I always drove by the Grand Beach Inn on my way to the beach. It wasn't until recently that I noticed it. A lot seems to have changed. The newly painted pool, new roof and management seem to have made quite the difference. The summer staff is wonderfully diverse and friendly. I love that it is not in the middle of the downtown hustle and bustle, but if I want to people watch it's just a peaceful walk away down the beach.

Room Tip: They have many different room styles. If you have any questions give them a call and they'll de...
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  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at The Grand Beach Inn, responded to this review, 19 March 2012
Thank you very much for your kind review. Please visit us soon as we are constantly striving to get better. James Parris, General Manager.
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Jackman, Maine
2 reviews
Reviewed 6 January 2012

My wife and I have been staying at the Grand Beach Inn from Dec thru Apr for the last 14 years. The rooms are clean and comfortable and the staff is eager to address any problems. We had a problem with the TV controls and staff came to the room to re-program the controls - they were most helpful! Prices are reasonable and we love to walk to the beach on mild days. It is amazing to see how many people like to go for walks on the beach during winter.
Office staff is always helpful and we hope to make this our winter home for years to come.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Beach Inn

Property: The Grand Beach Inn
Address: 198 E Grand Ave, Old Orchard Beach, ME 04064-3066
Region: United States > Maine > Old Orchard Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#20 On the Beach Hotel in Old Orchard Beach
Price range (per night): ₹ 7,564 - ₹ 15,967
Hotel Class:3 star — The Grand Beach Inn 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Grand Beach Inn provides spacious accommodations with direct access to 7 miles of sandy beach. We offer deluxe rooms and suites with fully equipped kitchens, private balconies, air conditioning, heat, extended cable television, telephones and much more. Located in the most beautiful section of Old Orchard, you'll enjoy the finest beach in Maine. Take a relaxing stroll along the waters edge to the town center where you will find the famous Old Orchard Pier, Palace Playland amusement park, along with many shops and restaurants. ... more   less 
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Also Known As:
Grand Beach Hotel Old Orchard Beach
Grand Beach Old Orchard
The Grand Beach Inn Old Orchard Beach, Maine

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