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Reviewed 2 March 2021

The staff is friendly and helpful, the views are awesome, and the ability to ski-in/ski-out is incredible. On the downside, I feel like I was robbed. I paid over $400 per night for a dirty, dilapidated hotel room without a mini fridge and without housekeeping. (The lack of maid service was likely due to Covid, but that should be reflected in a lower price.) There was a former guest's receipt and a candy wrapper on our rug. The wallpaper was peeling off the walls. The room felt scummy and was extremely outdated. Because of Covid, we had to wait in a long line for breakfast (understandable) and eat in our rooms. Again, I feel like this should have been reflected in a lower price. $200 per night would be more appropriate.

Date of stay: February 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BethSox
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 February 2021 via mobile

First of all, let me say that, without exception, each person I interacted with at the hotel was lovely. They were professional, welcoming, and genuinely nice. That saved the day.

The common areas are also fine. They are a bit dated but fine for a ski hotel.

The rooms, however, are in rough shape. It is not an exaggeration to say they were likely last renovated in 1982. The wallpaper is peeling off the walls, there is flaking paint on the ceilings, and even the little plastic signs to reuse the towels look like they came from a flea market.

Also, our room was filthy. Dirty toilet, food in sink, butter smears in fridge, bacon pieces on the stove, bottle caps on the floor.

The wifi is painfully slow, and we were told by reservations that the pool was closed. As a result we didn't pack swimsuits. It was open. Oh, and they charge a "resort fee" on top of the room rate.

However, again, the people were all lovely and helpful. They apparently have problems with with homeowners association in getting renovations done. That doesn't explain all, but it helps. Also, they did provide breakfast which was a pleasant surprise. It was also very helpful ad there is nowhere to eat. Nowhere. They have one restaurant which is not open everyday and has a limited menu. They also are 20 minutes from the nearest market but don't tell you this. Quite hard to feed your family here. And, nobody has a suggestion for where to go or what is open. We found something but it wasn't easy.

Also, location is great. True ski on and off.

So, go for the location and the people. If you expect weak dining and an upstate NY State through way type motel room, it works for skiing.

Date of stay: February 2021
Trip type: Travelled with family
Thank Supermazelman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 February 2021 via mobile

We loved the remoteness of this amazing ski in/ski out hotel at the Sunday River Resort in Maine. With just two of us, we opted for the queen Murphy bed studio w/patio. It includes breakfast daily. The room (number 237) was very clean which we appreciate! It does overlook the pool and ski trail. Which can be a pro/con. It was a little loud at times from pool and we had to keep shades down for privacy from ski trail. Otherwise it was nice to look out over them! We even saw the groomers go by.
If you aren’t an advanced skier or boarder, the trails outside hotel in Jordan Bowl may be difficult. We found ourselves using the free shuttle after each day to get back to hotel versus skiing back over since the Jordan Bowl is far from the main lodges and easier trails. The free shuttle service is very nice and we used it for dinner one night. The Jordan Hotel also offers a complimentary ski check and three places to eat. There is a heated outdoor pool and jacuzzi along with a spa! Obviously with COVID regulations our trip was slightly restricted but we made the most of it and would definitely come back again. Only reason for 4 stars is the hotel is slightly dated but it fits into the Maine/lodge atmosphere so doesn’t seem to bad once you settle in!

Date of stay: February 2021
Trip type: Travelled as a couple
Thank anchoredtoadventure
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 January 2021

Overall, we were happy with our stay because the hotel was close to great skiing and had a simple, rustic feel.

It's fun ending the day on Lollapalooza, skiing right to the hotel, and winding down in the outdoor hot tub. But, do be aware of lift and trail closures, especially of the Jordan lifts on windy days, as closures could force you to use shuttles. The shuttle is very time consuming since Jordan is far away from other parts of Sunday River. While its remoteness makes the hotel feel like a relaxing getaway, it can also be inconvenient when trying to access other resort amenities.

We traveled off-site for meals except for breakfast. The morning breakfast was really good with plenty of variety and worth the price. But the other on-site restaurant, Sliders, was standard fare.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
Thank cchali4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 January 2021

We stayed at the Jordan Hotel this past weekend. On our trip to Sunday River last year, we stayed at the Grand Summit, so I feel that I can offer a solid comparison. I wouldn't say that either hotel is necessarily "grand" in terms of up-to-date, top-of-the-line furnishings or appliances, and the hallways could definitely use new carpeting (since it was buckling)...but it was absolutely FINE. In fact, I was impressed by how well the kitchen was outfitted with cooking tools in our studio unit (not that they were fancy, but they were actually available, unlike many condos/apartments where we've rented in the past). I'm a little Covid anxious, but the resort was doing a great job with masks and cleaning. I loved how I was able to prepare all of our meals, and not have to visit any restaurants. A lovely breakfast was provided with our stay. We took it "to go" and ate in our room. We stayed on the third floor and had a beautiful view of the mountains, so we were in heaven. Both the Jordan and the Grand Summit are ski-in/ski out, have fine restaurants, an impressive lobby and pools/spas, etc. The staff at the Jordan was super friendly and helpful, as well. What we found to be the most advantageous feature of the Jordan was its early (exclusive feeling) access to the wonderful Jordan Bowl. It takes day-trippers approximately 1/2 - 1 hour to make their way over. By then, we had gotten in 4 runs (all to ourselves) and were ready to traverse across the multitude of peaks at SR. We were so happy with our stay that we booked another weekend at the Jordan for next month and even joined the Boyne Rewards "game." If you're looking for a truly luxurious "Grand" hotel, I don't think you're going to find it at Sunday River, but if you're looking for a great place to stay and SKI, then I recommend the Jordan!

Room tip: upper floors offer the best views
Date of stay: January 2021
    • Location
    • Sleep Quality
    • Service
Thank Debbie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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