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“Unscrupulous business practices” 1 of 5 bubbles
Review of Freedom Cafe & Public House

Freedom Cafe & Public House
Ranked #4 of 25 Restaurants in Naples
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Bar Scene, View, Kids, Child-friendly, Groups
Dining options: Lunch, Dinner, Full Bar, Outdoor Seating, Seating, Serves Alcohol, Takeout, Television, Waitstaff
Sacramento, California
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Unscrupulous business practices”
1 of 5 bubbles Reviewed 12 November 2011

Very unscrupulous business practices. We had an event here and while we made reservations for 18 people and specifically requested food for only 18 people and were only served food for 18 people, we were charged for 32 people because that's how many people actually showed up. I specifically informed Michael, the event coordinator, that it was a distinct possibility that more people would show up bu...t that I was okay with only having food for 18 people as I knew most people weren't going to be eating anyway. He NEVER told me we would be charged for the additional people. I simply don't understand how as a professional business someone can charge for services that were not provided? We never were served any additional food, why were we being charged for it? Owner and management staff very untrustworthy and downright seedy if you ask me. My advice, if you still want to eat at this restaurant (although I don't know why you would based on most of the other reviews I see here), check your bill carefully, from what I hear, I am not the only person to be overcharged at this restaurant.

  • Visited September 2011
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Food
Helpful?
1 Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 reviews from our community

Visitor rating
    30
    29
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    4
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Sacramento, California
1 review
“Very unscrupulus business practices”
1 of 5 bubbles Reviewed 11 November 2011

Very unscrupulus business practices. We had an event here and while we made reservations for 18 people and specifically requested food for only 18 people and were only served food for 18 people, we were charged for 32 people because that's how many people actually showed up. I specifically informed Michael, the event coordinator, that it was a distinct possibility that more people would show up but that I was okay with only having food for 18 people as I knew most people weren't going to be eating anyway. He NEVER told me we would be charged for the additional people. I simply don't understand how as a professional business someone can charge for services that were not provided? We never were served any additional food, why were we being charged for it? Owner and management staff very untrustworthy and downright seedy if you ask me. My advice, if you still want to eat at this restaurant (although I don't know why you would based on most of the other reviews I see here), check your bill carefully, from what I hear, I am not the only person to be overcharged at this restaurant.

  • Visited September 2011
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Food
Helpful?
Thank MaryQSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples, Maine
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“TERRIBLE EXPERIENCE ... FOOD POISONING”
1 of 5 bubbles Reviewed 10 August 2011

I enjoy eating out and I've never had a worse dining experience! The clam chowder tasted funny, my lobster was chewy, and my kid's mac & cheese at $8 was straight out of the Kraft box - only it was watered down... YUCK! On top of it, I developed my first-ever case of food poisoning later that night.

When I notified the owner, he downplayed my illness and when I pressed him for a refund of at least my meal, he told me that his insurance company would be calling me, which they did not. I called back weekly until he agreed to a refund, which never came despite him having all of my contact information.

The upside to dining at Freedom Cafe... I dodged a bullet and survived. Will I ever go back? NEVER! Would I ever recommend the Freedom Cafe to a friend? NEVER!

  • Visited August 2011
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
3 Thank mmfoodcritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Casco, Maine
Level Contributor
114 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“Ho Hum”
3 of 5 bubbles Reviewed 2 August 2011

The best part about this place is the deck seating overlooking the lake. Great place to have drinks and relax, but the menu...is lacking. The lobster roll was soggy (both times I tried), the hot wings..weren't that hot, and the burger..was a burger. My daughter didn't like her meal. Service was slow on several occasions. Probably not going back there unless it's just to have drinks on the deck.

  • Visited June 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank Jurassika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgton, Maine
1 review
common_n_restaurant_reviews_1bd8 4 helpful votes
“STAY AWAY!!!!!!!!!!!!!!!!!”
1 of 5 bubbles Reviewed 23 June 2011

I went into Freedom Cafe as recommended from a colleague. I live in the area and had never tried it before, but decided to have dinner before a meeting. I was going to grab a take out menu so that I could order something and take it with me, however, when I went inside there was noone in sight. It was about 2 or 3 in the afternoon so not a real busy time, however, I could not get anyone. Finally someone walked by but ignored me and continued walking. Afer about five minutes of waiting and noone comming over I decided to leave and grab dinner elsewhere. I would not recommend comming to Freedom, because there is lousy service. I would not go back and I do not recommend that anyone does.

  • Visited July 2010
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank babybear1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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