Let me start by saying, we LOVE local businesses! When we moved to Kittery we were so excited to see The Bagel Caboose sitting less than five minutes from our new place! If I could describe our visits briefly I would say DISAPPOINTED and FRUSTRATED. Giving them the benefit of the doubt, we have frequented this business on multiple occasions - boy, what fools we were! Set aside the monetary loss, it's embarrassing to think of the mornings ruined by under-toasted yet somehow also burned, doughy, rubbery bagel sandwiches. Here's what is so frustrating to see: Walking in to the business (when it isn't filled with smoke...you see, someone is getting a toasted bagel, but it won't be you) is a quaint little counter with numerous lists of unbelievable bagel types, spreads, and sandwich creations. However, it's the execution of the food that is more than cringe worthy. My bagels are NEVER toasted, even when I beg them (I'm serious here, do the people there know what a real toasted bagel should look/taste like?!) I have never felt so betrayed. When I went back again (foolishly giving them another chance) I asked for an extra toasted bagel, thinking that maybe their toasters are outdated and a bagel needs two goes through....nope, wrong again! Still doughy, but also miraculously super burned. Maybe all they need is to invest in a new toaster, which can be purchased at any kitchen appliance store (I'm sayin' my Walmart toaster is far superior to anything that can be found in their kitchen). Other times I've gone, I've been desperate and gone with the knowledge that my bagel wouldn't be toasted. On those trips (yes, that's plural), I've gotten into my car only to realize that they couldn't even bother to put the right spread on my bagel (which was simply, cream cheese.) Now let me speak to their so-called breakfast sandwiches. So I order an "egg benewich" on an onion bagel and plan to stay and eat there. The overwhelming amount of smoke filling the restaurant forced me to instead eat in my car. None of the employees seemed concerned about the dense layer of smoke filling the space...but I still feel guilty, should I have called the fire department? Back to the sandwich, here are the key points - they didn't even pretend to toast the bagel, the eggs were those square rubbery monstrosities that I swear aren't even from a chicken, little precut squares of ham (I'm guessing?) and hollandaise sauce (which was actually okay). That was all smooshed together, microwaved, and wrapped in tin foil...yum? I'll say again, do you hate us?! My dog wouldn't even eat my leftover scraps, and she eats poop.
With all that said, what's so frustrating is that The Bagel Caboose could be an amazing restaurant - it just needs a little revamp. New attitudes and new appliances would do this place wonders!