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“Very Happy”
Review of Nonantum Resort

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Nonantum Resort
Ranked #1 of 6 Hotels in Kennebunkport
Certificate of Excellence
GreenLeadersGold level
Reviewed 7 July 2012

We stayed here for a wedding and had a wonderful time. The staff was very friendly, helpful and most importantly went out of their way to make our stay even better but just offering to help in any way they could. The grounds are very nice and well kept. We had an updated/renovated room which made our stay even better - and I think the hotel is working to fix and renovate all of the rooms.

Room Tip: Request a renovated room.
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  • Stayed: June 2012, travelled with friends
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1  Thank MemberName123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 July 2012

So glad you had such a nice visit with us! The grounds are really amazing this time of year! Our Head Gardener Kim and her crew work hard each day to make sure our 22 gardens are all well tended all through the season. Did you know we grow many of our own herbs? You can often see one of our Chef's cutting herbs for use in whatever they are preparing!
You are correct about our constantly redoing rooms! The Nonantum is basically like a big house. We are always updating and redecorating the entire property. It is just like your house. Once you redo one room, the room next door looks a little dated, and so it is a never ending story! We are grateful we are closed all winter so we can tear everything apart every winter so that when we open in the spring, everything looks fresh and new!
Thanks for taking time to write,
Jean Ginn Marvin
Innkeeper

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Reviewed 4 July 2012 via mobile

We love it! We have 2 boys and they can't wait for return again this year. We stay for 3 nights in a port side room with 2 queen beds and it is very comfortable. The rooms are very clean, the staff is wonderful, the pool area is well kept. We love the grilled chicken sandwiches at the pool, being able to walk to town after enjoying the blueberry ribs for dinner, or going on a bike ride. We also drive to fun town, splash town one day have a blast.

  • Stayed: August 2011
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1  Thank beachtravel77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 July 2012

I am delighted to hear that you and your boys have such a great time at The Nonantum. No doubt your boys enjoy Henry's Kids Club with fun activities such as lawn games, crab fishing, arts and crafts and everyone's favorite Princess and Pirates Night. (Kids are treated to a fun night with our energetic staff so Mom and Dad can have a quiet dinner!)
Have you ever thought of taking a day trip to Old Orchard Beach or Monkey Trunks in Saco! Lots of fun for boys both places and both are very close by!
One of my favorite ways to enjoy Chef True's Blueberry BBQ sauce is on a grilled chicken sandwich at the pool. Next time you are in town, you will have to try it!
See you then!
Jean Ginn Marvin
Innkeeper

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Reviewed 1 July 2012

We stayed here starting June 29, 2012. We arrived at the Nonantum at about 3 pm on a Friday afternoon. There was one woman working the front desk. She was very nice, but trying to take care of several different customers at once and was quite concerned with the three wedding parties checking in. We were taken to our room by a very nice bellman named Sean.

The room was clean, but sparse. There was bottled water in the fridge, and they were charging 3.75 each for them. The queen bed was acceptable but not what I would call comfortable. The view was lovely. It had been recommended to us that we stay in the new building rather than the main building, because the noise from wedding receptions (their bread and butter) permeates the main building. We found the accommodations very quiet. That was nice.

The issues that we had were small, but plentiful. 1. The elevator was not in service. We didn't mind walking up to the third floor, but the property should have had a working elevator. 2. The WiFi doesn't work well in the new building. Vacation, so not a big deal, but an annoyance. 3. The wonderful breakfast buffet served many great items, however, the scalloped potatoes were from a box (with extra cheese added and quite good, but still) and the nice thick cut bacon was cold. 4. The parking was abysmal. With weddings on property, they do not have the facilities to park guest and do not have reserved spaces for those staying there. You couldn't leave and come back while the wedding was arriving or you would not be able to park. 5. The cheese and meat tray for $14 had a few sparse pieces of very good cheese and then a couple of pieces of salami and what appeared to be raw bacon. I don't recommend that as a bar snack.

Now, what was good. The location is amazing. Halfway between the beach and town. You can't ask for a better location. The service was outstanding! From the service staff in the dining room to the bartender to the bellhops, these people knew their business and did a great job of making you feel welcome.

We checked out early. The parking issue really weighed on us and the bed wasn't all that comfortable so with only a two hour drive we decided to head back. I spoke with the manager to let him know we were leaving and why. He told us that we would be charged for the night we weren't staying and offered to a) valet our car or b) rope off a spot for us to park. Wow. He wouldn't refund the room or even part of it, but I think he went above and beyond offering to fix the main issue we had. He also offered us a couple of drinks on the house. We had pretty much already decided to head home, so we thanked him for his offer and parted amicably.

I don't think I would stay here again unless I was party to a Wedding there. That being said, I think it's a great place for Weddings. The room rates are defiantly reasonable, even low for the area. Maybe if I were heading down midweek with some girlfriends this would be a good place to stay. It's a lovely property and if you don't require a king size bed and don't mind the parking issues, it's an excellent value for the money.

Room Tip: Stay on the third floor of the new building if you want quiet.
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  • Stayed: June 2012, travelled as a couple
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2  Thank zoe_the_wonder_cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 July 2012

Thank you for taking time to share some well thought out criticisms! As hard as we try, we just do not wow all of our guests - but we will continue to try to do so!
I am sorry you were in house when our elevator was down. Regretfully the computer that controls our elevator crashed and had to be replaced. It is my understanding that all guests were notified in advance of their arrival as to the situation. I am sorry if somehow no one let you know!
There were parking problems the weekend you were there. A large local wedding led to a Friday night parking crunch but as you said, we always offer to help guests find parking. There is always an employee car that can be moved to make way for a guest!
I am very surprised to hear your WiFi wasn't working. We did an enormous upgrade this past winter to insure there would be no issues this year. I am also a little confused about your remark about a lack of king bedded rooms! Usually people are asking for 2 bedded rooms instead of kings!
As you note, our staff tries very hard to meet the needs of all of our guests. In your case clearly we were not sucessful and for that I am truly sorry. If you would contact me at jean@nonantumresort.com I would be happy to try to resolve at least some of these issues.
Thanks again,
Jean Ginn Marvin
Innkeeper

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Reviewed 28 June 2012

We spent two days at the Nonantum in June 2012 and unfortunately the Maine weather was not kind. This prevented us from using the full faciltiies of the hotel inclduing the pool, watersports and garden. However it did nothing to dampen the service or hospitality. Our initial welcome was muted as the poor weather had driven all the guests inside and front desk were busy handing out ideas for a rainy day. We made our own way up the room which was clean, well decorated and comfortable with all the amenities you would expect. The TV was a bit old but that would normally not be a problem! The service in the dining room was first class at both breakfast and dinner. The servers took special care to try and give "residents" a table with a view and the fact there were lots on nonresidents is an indication of the quality of the food. Special mention to the barman who makes great cocktails with fresh mint newly cut from the garden.

  • Stayed: June 2012, travelled as a couple
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1  Thank weegiexpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2012

My wife and I stayed at the Nonantum June 18-22 and absolutely loved it. We stayed in a Portside Lodge room overlooking the Kennebunk river and could see the lighthouse and boats from our patio. The room was very nice, the staff were always friendly, and you can't beat the value. Our rate included the buffet breakfast every morning. I can't say enough about the breakfast; the food was great and I never left hungry. We ate dinner at 95 Ocean one night and the food was excellent.

We knew we wanted to stay in Kennebunkport but debated on where to stay. I think the Nonantum's location is ideal: equal distance from both the Lower Village and the ocean. We often walked to the beach in the evening. Bottom line: everything was excellent and I would definitely stay there again.

Room Tip: We liked our room overlooking the river, but it would probably be hard to find a bad room at the Non...
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  • Stayed: June 2012, travelled as a couple
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2  Thank brinkmanjg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nonantum Resort

Address: 95 Ocean Ave, Kennebunkport, ME 04046-6308
Phone Number:
Region: United States > Maine > Kennebunks > Kennebunkport
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Kennebunkport
Price Range: ₹ 11,010 - ₹ 26,878 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Nonantum Resort 3.5*
Number of rooms: 109
Official Description (provided by the hotel):
A Maine waterfront resort where traditions begin. The Nonantum has been welcoming guests with genuine hospitality since 1883. Enjoy historic charm with just the right modern comforts. Located on the Kennebunk River, along scenic Ocean Avenue, close to the shops and galleries in Dock Square, near Walker's Point and the beaches. Offering casually elegant accommodations, award-winning dining, family activities, and a gorgeous setting for special events. Seasonal outdoor heated pool, kayak rentals, trolley tours, scenic lobster boat tours, sailing tour and fishing charters departing right from the resort's on-site marina. Free WiFi, free parking, and free breakfast when you book directly with the resort! ... more   less 
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Also Known As:
Nonantum Resort Kennebunkport
Nonantum Hotel Kennebunkport

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