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“A great experience, but....”

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Cape Arundel Inn & Resort
Ranked #12 of 25 Kennebunkport B&B and Inns
Certificate of Excellence
Reviewed 22 August 2017

I booked an extended weekend getaway for me and my husband at Cape Arundel Inn to escape the daily hustle and bustle of NYC, rejuvenate and relax. Mission accomplished, BUT, I need to dock two stars for a couple of things that I expected staying at a luxury property.

First, the positives:

1) Location: Cape Arundel Inn is perfectly situated right on the coast, offering captivating views of the Atlantic Ocean. The location and size of the property offered the perfect amount of privacy - away from the busier, downtown Kennebunkport area, but close enough to get to via car (about 5-7 mins) or bicycle (about an exhilarating 15-minute ride). We stayed at the Clubhouse, a secluded annex to the main Inn, which was located about a 1/3 mile away in a residential area. While the clubhouse offered no ocean views, we were mere steps away from the pool.

2) Amenities: Overall, the amenities provided with our stay --- the pool, complimentary daily breakfast (continental or a la carte at the Ocean restaurant), bicycle use, beach towels, board games, and other activities --- were very good. We had an incredible dinner at Ocean (one of the best meals I had in KPT!), with views to match. The room was OK- bed and bedding were very comfortable, the bathroom was spacious and heated floors were great; however, the fireplace didn't work and the lighting could be better.

3) Service: Throughout our stay, we were greeted with exceptional service from staff. There were various touchpoints between staff and guests that indicated good customer service and attention to detail, including champagne at check-in; a chilled bottle of champagne waiting in our room; a goodie bag at check out. The wait staff, pool attendants, and guest service agents were all incredibly friendly, helpful and very accommodating.

Now for the negatives:

4). Amenities: On one of the days we stayed, it rained...ALL DAY. During days like this, sometimes all you want to do is stay in, watch TV and order room service. Unfortunately, the "lunch" menu offered poolside is extremely limited, and delivery options available (pizza) were so meh. We ended up driving into town to grab lunch, and immediately went back to the hotel. I hope the property considers offering in-room dining options, and a more expansive lunch menu (lobster rolls, fries, chowder, burger - standard Maine fare).

5) Adults-Only policy is NOT enforced. This is perhaps the most disappointing, because we did not get what we expected. The MAIN reason why I chose Cape Arundel Inn above all the other properties for our private, quiet getaway is that it billed itself as an adults-only property. As it states on their web site: "Traveling with Children: Cape Arundel Inn & Resort is an adults-only property. Find a family-friendly hotel within the Kennebunkport Resort Collection." Unfortunately, on multiple occasions, we saw as many as six kids staying at the property, including two loud ones staying across the room from us. This was pretty disappointing, and to be frank, false advertising. Either management should strictly enforce this policy, (hint: make it more visible to potential guests upon booking), or forego this policy altogether.

In all, my first trip to Kennebunkport was great. I would consider staying at Cape Arundel Inn again (would probably get an ocean view room in the main inn), and recommend to friends and family.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank joanacasas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana B, General Manager at Cape Arundel Inn & Resort, responded to this reviewResponded 4 weeks ago

Dear joanacasas,

Thank you for taking the time to write such a detailed review of Cape Arundel Inn & Resort. We are thrilled you enjoyed the views and the pool at the Clubhouse. Dinner at Ocean is a wonderful treat and we are honored to know it was one of your best meals in the Kennebunkport area. We pride ourselves on our wonderful staff and amazing guest services staff so to know that that stood out to you is something that we will share with all team members.
With regards to the lunch offering, we can understand that on a rainy day your options of in-town activities can be limited. On a normal day we find that our guests are out and about enjoying the Kennebunk’s so they often chose to have lunch outside of our property, this is why the afternoon food offering is more focused on lighter snacks and small bites should a guest want something while they are relaxing poolside.
We can understand that having children in the pool area can be a disturbance and you are correct that we are adult only facility. We are currently investigating what occurred and where there was perhaps a miscommunication with other guests.
Please note that we are continuously working on ways we can improve whether in service or in rooms and we do hope to welcome you back soon.

Sincerely,

Jana Bissonnette

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7 - 11 of 326 reviews

Reviewed 10 August 2017

We were shown to a room in the CLub House first and it was not quite what we were expecting so the management happily showed us a room in the main inn. The rooms have been recently renovated and the decor was chic, bold and fun-stunning really. Our room had a balcony and we had an amazing view of the ocean. Perfect place to sit and put your feet up. We enjoyed cocktails and tapas on the front porch in the afternoon and had a delicious breakfast with ocean views. Food was amazing. Sadly we were not able to get into Ocean but heard great things about it. Staff was very friendly and accommodating.

Room Tip: Choose the main inn
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank vacationplannerMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana B, General Manager at Cape Arundel Inn & Resort, responded to this reviewResponded 4 weeks ago

Dear vacationplannerMa,

Thank you for your kind words and recent review. While we find that each guest has a particular accommodation that they prefer we are happy that we were able to offer you an option at the Main Inn. Thank you for complimenting on our newly renovated Rockbound Bungalows. They are certainly chic with an amazing ocean views.
Cocktails and tapas on the porch is one of the many ways we enjoy the spending a beautiful afternoon! Again, thank you for your time and we hope to see you in the near future.

Best,

Jana Bissonnette


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Reviewed 4 August 2017

We were so lucky to book a room at the Cape Arundel Inn and Resort on rather short notice for our trip to Maine. It was everything that you would expect from a Maine inn and more. The view was amazing and you can sit on the front porch of the inn and watch the sailboats in the beautiful Atlantic for hours. We stayed in the Club House on the second floor and our room was tasteful...well equipped and comfortable. We received two glasses of champagne on our arrival and a little bag with some treats when we left. They were so nice there! We were provided with a delicious breakfast each morning at "Ocean" which is their restaurant. We also ate an amazing dinner there one night of our stay. It was romantic and just what you picture when thinking of a beautiful Maine inn. We will definitely be back!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank mek25_1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana B, General Manager at Cape Arundel Inn & Resort, responded to this reviewResponded 4 weeks ago


Dear mek25_1961,

Your kind words in your recent review of Cape Arundel Inn & Resort are all too lovely! Thank you for taking the time to share your experience. We couldn’t agree more that the property is a great romantic escape. Thank you again for your compliments and
we look forward to your next visit.

Best,

Jana Bissonnette

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Reviewed 2 August 2017 via mobile

Made a special point to have dinner at a Southern Coastal Maine restaurant. A business associate recommended this restaurant. Food was excellent. Service was top notch. Five star rating for fantastic ocean view. I will make a point to stop by when I am in the area again. It was everything I expected.

Stayed: August 2017, travelled on business
Thank mcmiller65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana B, General Manager at Cape Arundel Inn & Resort, responded to this reviewResponded 4 weeks ago

Dear mcmiller65,

Thank you for taking your precious time to share your positive feedback on Tripadvisor.
We are thrilled to hear that our Restaurant deserves five star rating.
We couldn’t agree more that our service staff in the restaurant is top notch!
We look forward to welcoming you back!

Best,

Jana Bissonnette

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Reviewed 27 July 2017

My wife and I spent one night at the inn and everything was perfect.

Upon arriving we were quickly checked in to our room and offered a glass of champagne. Nice touch..

The view from room #4 was amazing, overlooking the ocean and Walker Point. The room, although older, was clean and well appointed with a very comfortable bed . No complaints here!

The highlights of our stay were the well trained and personable staff along with the incredible views. We will definitely be returning in the future.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Arubasun00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana B, General Manager at Cape Arundel Inn & Resort, responded to this reviewResponded 4 weeks ago

Dear Arubasun00,

Thank you for taking the time to review Cape Arundel Inn & Resort. Room 4 is a beautiful room with stunning views of the ocean – we are ecstatic that you loved your stay there! Your words about our staff are something that we are honored to share with all of them.
We are so excited to welcome you back in the future!

Best,

Jana Bissonnette

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Additional Information about Cape Arundel Inn & Resort

Address: 208 Ocean Ave, Kennebunkport, ME 04046-6307
Phone Number:
Region: United States > Maine > Kennebunks > Kennebunkport
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 25 B&Bs / Inns in Kennebunkport
Price Range: ₹ 7,572 - ₹ 39,283 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cape Arundel Inn & Resort 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
Guests choose from two distinctive locales to book their stay: The landmark Cape Arundel Inn’s Main House on Kennebunkport’s exclusive Ocean Avenue or the nearby Club House, a vintage manor tucked within 15 wooded acres. Guests staying in the Main House building’s guest rooms enjoy breathtaking ocean views, onsite restaurant, Ocean, and a spacious lawn area – replete with Adirondack chairs in which to sit and soak in the fresh sea air. At the Club House, a short drive away, guests can enjoy the clubhouse featuring vintage pool table, full bar, light lunch, library and spacious patio surrounding the heated lap pool. Resort highlights include a full a la carte breakfast at Ocean restaurant, spacious, tranquil grounds at the Club House and elegantly appointed guest rooms throughout. While the time away on your chaise lounge at the Club House, soaking up the summer sun’s rays, then enjoy a stroll to Cape Arundel Inn for an afternoon porch cocktail as you drink in breathtaking ocean views. In the evening, savor a wonderful dining experience at Ocean, prepared by Chef Pierre Gignac. Ocean offers fine cuisine inspired by southern French and Mediterranean flavors, beautifully presented and enhanced by the outstanding wine list. ... more   less 
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Also Known As:
Cape Arundel Hotel Kennebunkport
Cape Arundel Inn

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