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All reviews room was clean olive garden waffles bangor mall shopping trip hotel shuttle shopping and restaurants wake up call hard boiled eggs choice hotels would stay here again great location for shopping worked great night's sleep hot items main floor cleaning staff
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Reviewed 28 August 2018 via mobile

We stayed here for a weekend shopping trip and had a great experience. We arrived late at night but had a quick and friendly check in experience. The rooms are somewhat dated but clean and worked well for our short stay. The hotel is extremely conveniently located for a shopping trip, there is breakfast available in the morning, and the WiFi works well.

Stayed: August 2018, travelled as a couple
Thank mafoley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine H, Front Office Manager at Quality Inn, responded to this reviewResponded 29 August 2018

Thank you for taking the time to review your stay with us! We are glad that the desk staff was able to get you in to your room quickly and efficiently, as we know that a day spent traveling can be exhausting! We wanted to let you know that we do have several renovations coming up this winter, and we would love for you to come and see us again when they are finished!
Thank you for your patronage, and we look forward to seeing you soon!
Sincerely,
Katherine Hamilton
Front Office Manager
Quality Inn Bangor Mall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

Wonderful hotel located among the shopping district of the city. Hotel is 2 floors, with stairs &/or elevator available. Beds are comfy. Table and chairs also in some rooms. Continental Breakfast inncluded: options were muffins, toast, english muffins, omelettes, hard boiled eggs, cereal, fruit, yogurt, waffle machine, sausage, and juice/coffee/tea. Staff friendly. Floors are carpeted. Small fitness room in hotel with treadmill, etc. Conference space available along with 2 arcade machines on main floor. Conveniently located on the corner of Hogan Rd. and Stillwater Ave. within walking distance of restaurants like Applebees (next door) and Olive Garden (across the street). Very close to the highway as well. I've stayed in many hotels in/around Bangor, and would stay here again/would recommend to anyone travelling.

  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jmbt13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018 via mobile

My wife and I stayed one night here on a road trip with our dog. The people at the front desk were very polite. The hotel location is great with lots of things around. The room and hotel could use some updating as parts look pretty run down. The breakfast was a good breakfast and the woman working it was very pleasant! Overall a good stay for the price.

Stayed: August 2018, travelled as a couple
Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine H, Front Office Manager at Quality Inn, responded to this reviewResponded 23 August 2018

Dear Bill,
Thank you for taking the time to review your stay! Guest comments are imperative in our continuing efforts to provide quality accommodations and excellent customer service. Thank you for your patronage, and we hope you will come see us after our upcoming renovations!
Sincerely,
Katherine Hamilton
Front Office Manager
Quality Inn Bangor Mall

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Reviewed 19 August 2018

Clean room.Was an over nite stay for a concert at the waterfront. Easy access to highways,shopping and restaurants.Included breakfast was pretty good. Did the trick before our departure. Read another review on here where someone from the hotel said to mention their facebook and get a bit of a discount for Canadian travelers.Response from the young lady at the front desk was " I Wish ". Guess you cant believe everything you read. I would still recommend this place.

Stayed: August 2018
Thank KrabbyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine H, Front Office Manager at Quality Inn, responded to this reviewResponded 19 August 2018

Thank you leaving us a review. Your feedback helps us to ensure a good stay for future guests. We are conveniently located to many things at our location, including the downtown district.

While we do not offer discounts on event nights, we do have a discount for our Canadian guests on other nights. Perhaps you'll get to use it for another stay. We hope to see you again.

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Reviewed 12 August 2018

Check in was very slow. While I waited to check in, she took a phone call and then double checked her reservation on the computer while I stood there waiting, after having driven all day. And then she made no apology for the wait. The hotel definitely needs renovations; the carpet in the room had several stains, the bedspread looked 30 years old, the bath/shower were disgusting, and the faucet was almost falling off. There was not a mini-fridge in the room. The cleaning staff did not wear uniforms, they wore jeans and old t-shirts. Breakfast was just okay. I would not recommend this hotel, unless it's just a one night stay and you don't have any other options.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank n0vasc0tiabeachl0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine H, Front Office Manager at Quality Inn, responded to this reviewResponded 13 August 2018

Dear n0vasc0tiabeachl0ver,

Thank you for your review about your recent stay. I want to apologize for failing to meet your expectations. In regards to the check in process, I will see what we can do to speed the process up from now on, although at busy times it can be disheartening for some when waiting to check in and the phone is ringing constantly. For the hotel, we do have renovations starting this winter and it will be a complete overhaul. We will be changing names and the entire property will be retrofitted to reflect this. As for the housekeeping staff wearing jeans and T-shirts, we do allow this on Friday's only. We have a program set up with big brothers big sisters where we donate a certain amount of money to be able to wear casual attire. We then donate all proceeds at the end of the year to that program.

I am once again deeply sorry your stay was less than exceptional. After our renovations, we certainly would welcome you back to give us a try. If there is anything we can do in the meantime, please reach out and let us know.

Sincerely,

Daniel T.
Front Desk Agent
Quality Inn Bangor Mall
207-942-7899

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