We visited this hotel again and not much has changed. The rooms are clean and comfortable, the staff friendly and helpful, breakfast is typical for a hotel and the manager's special food, while not gourmet, was tasty and filling (be aware this is available only Monday-Thursday). Our one complaint is about the Hilton app and not the hotel. Every time we have stayed at a Hilton we receive an email the day before our arrival to use the app to check-in and select our room. And every time we are not able to select a room but receive a message they will pick a great room for us. When we arrived at the hotel, Ereka checked us in and I chided her about the app. She apologized and upgraded our room. She was great and obviously liked her job. Shortly after arriving in our room we noticed an electrical-type odor coming from a bathroom. We called Ereka and a maintenance person was at our door in just a few minutes. Before he even finished diagnosing the problem, Ereka called and asked if we wanted to change rooms. We elected not to because we had 2 bathrooms. The maintenance person contacted his supervisor, they figured it was the ballast in the light, changed the ballast and had us operational in about 15 minutes. We appreciated the quick and professional response and service. We will definitely stay in this hotel on our next trip through Shreveport.
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- Also Known As:
- Homewood Suites Shreveport Hotel Shreveport