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Reviews (203)
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All reviewsstayed herelittle thingsroom was cleanbreakfast ladyhighest floorsafe hotelbreakfast options arestay there againdecent placebreakfast was excellentfelt safehouse keepingla techseveral dayshot and cold itemsfrom texasgood luck
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Reviewed 21 November 2016

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Michael G, General Manager at Country Inn & Suites by Radisson, Ruston, LA, responded to this reviewResponded 28 November 2016

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Reviewed 18 November 2016

If you want problems solved while you're there do not depend on the general manager doing his job. My stay during the Gsu homecoming was ruined by mistakes the hotel made. The biggest issue was extreme noise that they ignored from the above floors, dirty rooms, and wrong room assignment when you check in late. This half star motel charged a 5 star price for that weekend and failed miserably. I wrote and called the GM and never received a reply. I called corp and they touched base with the GM only to be told by the GM that i was sent emails . That was a lie.. bottom line, this could have been solved with truth, honesty, and attention to the costumer that keeps your hotel in business. If you can't do that then you should not be the GM of anything

Room Tip: Stay somewhere else!!
  • Stayed: October 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank psiguy63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Country Inn & Suites by Radisson, Ruston, LA, responded to this reviewResponded 21 November 2016

The wonderful blessing that we all have here in America is the ability to have an opinion and the Freedom of Speech. My staff works very hard in taking care of each of our guests and creating a wonderful, clean and safe environment for them to spend the night however, you can't please everyone and we accept that. We simply do our best and in rare occasions that someone doesn't agree, we just say, 'I'm sorry" and "God Bless You".

Michael

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Reviewed 8 November 2016

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Michael G, General Manager at Country Inn & Suites by Radisson, Ruston, LA, responded to this reviewResponded 9 November 2016

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Reviewed 8 November 2016

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 7 November 2016

Let me start with the very minor bad things...first-no laundry area. We had a baseball team of 12+ and needed to wash uniforms before the game the next day. We did however find a laundry mat very close to the hotel and it was very clean, very safe, and very easy to use so the problem was solved.
This was a little inconvenient, but probably something we should have checked before booking. Second bad thing are the pillows. If you do not like very soft pillows then bring your own pillows. The bed was comfortable it was only the pillows that gave me a problem. With all of that said, there are more good than bad for this hotel. This hotel is very convenient to downtown, LA Tech University, and the interstate. The hotel is not brand new, but they have kept it up so well that you don't even notice. The hotel overall was very clean and the employees were as friendly as I have ever come in contact with. Everyone was very helpful with anything we asked about or for. Last but not least, the breakfast was excellent. They had such a variety that everyone in our group was able to find something and there was plenty of it. We normally stay at Hampton or Holiday Inn Express, but this breakfast was far better than any we have experienced before. Overall we enjoyed our stay and would stay again, but would bring my own pillows.

  • Stayed: November 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank MSRe515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael G, General Manager at Country Inn & Suites by Radisson, Ruston, LA, responded to this reviewResponded 9 November 2016

Thank you for taking the time to tell us about your stay and I agree with you so much that we are in the planning stages to build a guest laundry over the next few months and we are beginning a complete renovation to the hotel however, we do appreciate you noticing that we keep it clean. We hope that you will return and we will then bring our score to a perfect 10!

God Bless

Michael

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