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“The hotel is great the Spa La Vie Sucks”

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Paragon Casino Resort
Ranked #1 of 3 Hotels in Marksville
Zachary, Louisiana
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“The hotel is great the Spa La Vie Sucks”
4 of 5 bubbles Reviewed 25 April 2011

This hotel is family friendly and offers everything under one roof. The food is good at both Roxys Diner and the Buffet. We were there for a couples getaway. Part of the package included Spa La Vie.
When I showed up for my 10 am appt. at 10:02 I was told to sign this health form you don't have time to fill it out or read it. I was rushed to the back , told to disrobe that my massage had already begun. I was then put in a waiting room. Then a massage therapist came to get me I was given 10 minutes of a 20 minute massage. She was very pleasant. Then I was told I could use the steam room, sauna hot tub. I was not given a tour, and no attendant came through for over 45 minutes. I had to find my own way out of the place. My wife was waiting for me in the couples lounge and inquired about me to the ladies attendant several times. Each time she was told i was in the massage or hot tub. I never got the message as to where to meet her. I was also not told to be there 30 minutes before my appointment. This was to be a romantic venture and it wasn't. When we ask to speak to the manager in private so as not to have our dissappointments heard by other guest he asked if he needed to call security. This was very offensive to me as I was trying to be considerate of his guest. When he finally did bring us to his office he said he didn't want us to see a half eaten banana on his desk.
He was not concerned about what we had to say, he was not considerate he was rude.
Pargon is a great place but skip the SPA.

Room Tip: The north tower rooms have hot tubs in them.
See more room tips
  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank pennic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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333 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • Any
English first
Denham Springs, LA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 March 2011

This was the second time my husband and I had stayed at the Paragon. The second visit was just as nice as the first visit. The hotel staff was super friendly, and all my expectations were met. Our room was very clean and held a pleasant atmosphere. The lobby is a truly unique, as it gives a hint to what makes up part of Louisiana, the swamp/bayou area. Guests young and old will enjoy seeing the daily alligator show and hearing songs from some of the local Tunica-Biloxi Indians. Family friendly. The indoor pool is a wonderful experience for kids, as they will find it to have a somewhat tropical/jungle feel. Food is wonderful, and there are plenty of restaurants to sastisfy even the most picky palate. Enjoy visitng the 3-screen cinema, feel relaxed at the spa, let the kids enjoy the arcade and children's play area. As this is part of a casino, gambling abounds. The only warning I can offer to people that are sensitive to smoking, it is allowed most everywhere in the Paragon. There is a smoke free room for gamblers, and the restaurants do have separate smoking/non-smoking areas. The visit was very relaxing and refreshing. I hope to visit again soon.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LaBelle1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 7 February 2011

Not much to add from other reviews. Used my $35 coupon for a large king room with a jacuzi tub, separate shower and phone in the bathroom...but did not try the internet service since they actually charge 5 bucks for it...just the principle of the thing. Won enough at the casino to pay the room and dinner. All that mattered as the next day we go to New Orleans to get on the cruise boat. Out of the way place to have a casino, but, whatever...keep those coupons coming!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wichitadave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston TX
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
3 of 5 bubbles Reviewed 18 January 2011

Just back from the Paragon with my family and Mom. The hotel itself is very nice but what I wanted to say was about the staff. OMG I have never encountered such rude people in all my life running a hotel. Firstly the front desk, the girl checking us in didnt even make eye contact with us once, she kept looking around us and everytime I asked her a question she would say "whuut?" i we got about 6 "whuuts" before we gave in. Then came room service. I saw a poor woman arguing with the supervisor in the hall. She was wearing a towel on her head and one round her asking for another towel as she had 3 grown girls in her room. The supervisor was telling her unless she handed over the two dirty towels she was wearing they would not give her any more!!! Lastly was the final straw that made us check out and drive to Coushatta was the courtesy desk. I was asking for help with my Moms card, the girl said one word to me "supervisor" and thumbed in the direction of another woman. I asked if she could help and she nodded. I waited 25 mind for the supervisor only to be told in one sentence she cant help without my mom being right in front of her and not sitting on a seat 5 feet from her. I went to fetch my mom ( whos 84yrs) and on my way back the 3 women behind the counter had their heads lowered making fun of me and laughing, pointing and saying stuff...when I got closer they all shushed each other saying "shhhh shes back". When I outright confronted them they totally lied and denied it. I have thier names and fully intend to make a complaint but to be honest if their management is anything like thier staff I am afraid it will fall on deaf ears. After that incident we checked out and left, drove to Coushatta Casino, booked into the Best Western right next to it. The staff at the Best Western were like a breath of fresh air. You know you dont expect to be waited on hand and foot at a hotel but you do expect a bit of respect and to be treated the way you treat others. There is no way we would ever consider going back to the Paragon because of the terrible staff there...seriously...it was like they had taken all the brainless misfits they could find and hired them to work there, it was bordering on scary. I saw one comment in the past on here about it being a lovely hotel dumped in the middle of a trailer park...I laughed when I read that review...In not laughing now.

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kamille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orangefield, Texas
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 29 December 2010

I wanted to take a holiday vacation away from home. I went to the Paragon Casino and Hotel and here is what I have experienced or read.'

The Advantages:

Hotel room was very nice and beds were very comfortable even though the rooms were small (stayed in the less expensive rooms). The buffet food I would say is average but I did find the price to be very steep for what you get on the buffet. The best thing about the hotel is they have a movie theater which as a frequent movie goer myself, this is a big plus because I didn't have to get in my car and drive to the theater if i wanted to see a movie. Indoor pool which can be used year-round. Self-Serve soda fountain machine in the casino which you did not have to wait for the cocktail servers to come up to you to get drinks while you are playing. Gator pond exhibit in the Lobby.

The Disadvantage

The indoor pool requires you to have a wristband to be in the pool area in which if you did not receive any wristbands upon check-in, you are required to wait in the check-in/check-out line to get them from the front desk. I find this policy very stupid and pointless because you need a room key to open the doors to get into the pool area so I do not understand why in the world you need a wristband if the room key is required to enter the pool area. I guess the purpose of the wristband policy (especially if you have to wait in the long check-in/out line to get wristbands is one of the things shows that they do not care about their guests and sure enjoy inconveniencing their customers.

At tons of hotels and motels, especially at the ones that charge the lowest rates, they include wireless internet access for no additional charge when you check in. Not this one, they charge $5.00 per day in addition to a high room rate in order to use the internet, in your guest room and even in the lobby (I am one of these people who travels with a laptop computer). I needed to check my email so instead of paying for their internet service, which I found in some places in the hotel you can hardly get a signal, I decided to eat at the nearby McDonald's which they have free internet with a food purchase. I did find some of the staff to be friendly, especially the waitresses I got both times when I ate at the buffet, which the first one was the friendliest out of all the staff. On the other hand, some of the staff there were not too friendly and talking to them was like talking to a brick wall. Even the alligators in the lobby were a lot more friendlier than some of the employees there and you have better luck getting service from the alligators in the lobby than you do with some of the employees.

This is a very nice place but the friendliness from many of the staff members needs major improvement.

  • Stayed December 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Couragerous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Paragon Casino Resort

Property: Paragon Casino Resort
Address: 711 Paragon Pl, Marksville, LA 71351-6002
Region: United States > Louisiana > Marksville
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Marksville
Price range (per night): ₹ 16,309 - ₹ 16,309
Number of rooms: 500
Official Description (provided by the hotel):
Paragon Casino Resort, is Louisiana's most centrally located and most comprehensive resort. It's the perfect destination for a leisure trip or a meeting location that suites everyone's needs. ... more   less 
Also Known As:
Paragon Hotel Marksville
Paragon Resort Marksville

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