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“Nice hotel”

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Hilton Garden Inn New Orleans Airport
Ranked #6 of 17 Hotels in Kenner
Reviewed 4 October 2017 via mobile

-Clean
-Nice area with TV in lobby to watch sports game.
-Nice small bar
-Good breakfast (continental and hot cooked breakfast foods to order)
-Room did not cool appropriately. Otherwise normal, clean room.
-Permitted to pay a fee to leave car in a parking space for a week on-site while on cruise
-Ubered from this hotel to New Orleans Port to board Carnival Cruise for approx $20-$25 each way

Stayed: September 2017, travelled with family
Thank Christy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 5 October 2017

Christy, thank you for staying at the Hilton Garden Inn New Orleans Airport. We are glad you had a nice time with us and that you liked all the facilities we have to offer. It was a pleasure to have you as our guest, and we hope to see you and your family again soon.

Thank you,
Shawn Watkins
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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49 - 53 of 767 reviews

Reviewed 2 October 2017

The staff is GREAT!!!!!! This hotel was in a good location and very close to the casino. It was free to park and the area was very safe. I would definitely stay here again. The staff was a class act. Thanks

  • Stayed: September 2017, travelled solo
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank 686millerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 7 October 2017

Miller, thank you for staying at Hilton Garden Inn New Orleans Airport. We are delighted to read you liked our courteous service and location which was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit!

Thank you,
Shawn Watkins
Assistant General Manager

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Reviewed 1 October 2017

Breakfast should be included for $125+ a night, definitely not $12.95. Only stayed here because next door to conference center and was reimbursed by my employer. Otherwise, not conveniently located near airport or I-10.

  • Stayed: September 2017, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank kennethk80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 2 October 2017

Thank you for choosing Hilton Garden Inn New Orleans Airport for your stay. We are pleased you had an overall good visit. That being said, I am sorry for not meeting all of your expectations. We hope you will consider us again the next time you are in this area.

Thank you,
Shawn Watkins
Assistant General Manager

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Reviewed 28 September 2017

The fire alarm went off 5 times during the night. The last time the sound alarm went off, but the strobe did not and stayed on in the room for hours. The hotel staff did nothing to compensate (as far as I know) the guests for this huge inconvenience. I also requested at check in that a car be called for 8am. When i went to the lobby the next morning, I found that a car was NOT called as requested, and I was late for a morning meeting

  • Stayed: September 2017, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank jenniferaC6155JO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 29 September 2017

Dear jenniferaC6155JO,

Thank you for staying with us and for your feedback. We cannot apologize enough for the fire alarms going off during the night and disturbing your sleep. We understand your concern, and we are sorry for the inconvenience. We also apologize for the service issue, especially since we make excellent service our highest priority. Your comments will be shared with our team to prevent such mistakes in the future, and we hope this does not prevent you from coming back another time for an outstanding experience.

Thank you,
Shawn Watkins
Assistant General Manager

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Reviewed 28 September 2017

I would not recommend this hotel. I can forgive a hotel when the fire alarm goes off once, but after the fire alarm goes off 6 more times . . . nope. From 1:40 am to 6:00 am, the fire alarm and strobe light in my room went off 7 times. I got no sleep and was completely exhausted the next day.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank F9819JOTEX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 29 September 2017

Dear F9819JOTEX,

Thank you for choosing to stay at our hotel and for sharing your concerns. We apologize that you had to experience the fire alarms sounding during the night, disturbing your sleep. We can assure you that this is not a normal occurrence at our hotel, and we are very sorry for the inconvenience. We hope you will stay with us another time so we can provide you with a more pleasing experience.

Thank you,
Shawn Watkins
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New Orleans Airport

Address: 4535 Williams Blvd, Kenner, LA 70065-1449 (Formerly Hotel Kenner )
Phone Number:
Region: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 17 Hotels in Kenner
Price Range: ₹ 7,189 - ₹ 14,573 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New Orleans Airport 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn

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