The Comfort Inn at 1100 Delhi Ave. in Bossier City Louisiana is one of the most awful hotels I have visited. I made reservation to stay overnight at the hotel on May 25, 2008. After checking in at 5:00 p.m. my wife and I placed our luggage in room 126 and went to dinner at a nearby casino. We returned to the hotel at 11:00 p.m. expecting to get a good night sleep before heading for Texas, but instead we were disappointed to find that the bedding in our assigned room was severely stained and contained numerous strands hair. I contacted the front desk clerk to inform her of the situation and was told that the problem would be resolved shortly. However, after waiting for over 30 minutes, I decided to visit the front desk clerk personally. The hotel clerk told me that she might have another room for my wife and me. At approximately 12:10 the clerk informed me that I could stay in room 140. Unfortunately, room 140 was in nearly the same unacceptable condition as room 126. At about 12:20, the clerk stated that she was trying to contact the housekeeper supervisor to come in to make one of the rooms ready. I informed the clerk that I was not going to wait any longer for a room and requested a refund. Needless to say, a refund was not an option. The clerk stated that she would make a record of the incident for the next manager. The clerk also stated that a refund would have to be approved by management and a manager would not be available until 8:00 a.m. that morning. After several attempts to contact the manager and nine days later the General Manager for the hotel finally returned my phone call. When I explained that I wanted a refunds since I never stayed the night at the hotel, because of the unacceptable condition of the room I was astonish by his comment. He stated that the night clerk record reflected that I checked out at 5:19 a.m. on the morning of May 26. This was impossible since I arrive home at about 5:15 a.m. Only one of two events could have caused such discrepancy, either the GM lied or the night clerk falsified the records, both reflect the unethical standards at the hotel. The bottom line is that I was not given a refund even though I never stayed in the room and the hotel has a policy of SATISFACTION GURANTEE.
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- Also Known As:
- Comfort Inn Bossier City
- Bossier City Comfort Inn