Although this Best Western was clean and quiet, it didn't measure up to other Best Westerns or similarly priced hotels where we'd recently stayed. Overall, the staff was unprofessional ( ie woman clerk and two others were outside smoking in front of the main entrance about five minutes before we checked in) and not very welcoming or helpful. No washer/dryer for guest use. No information notebook or TV channel sheet in our room. Bathroom: no bathmat and problem with tub draining. Hot breakfast was good served by a friendly young woman. I did write a similar review directly to this hotel and Melissa, the manager, offered us a 30% discount for our next stay there. I doubt it.
- Official Description (provided by the hotel):
- Best Western hotel is located in the historical town of Richmond, Kentucky, and is right off of Interstate 75. Our prime location puts us 0.5 Miles from Eastern Kentucky University (EKU), and 0.3 Miles from our new shopping center, which includes Cinemark Movie Theatre, great restaurants, shops and more. Besides shopping and the movies, we are also located close to many historic sites, as well as other activities such as horseback riding, water parks, or performances at EKU's Center for the Arts. Our 80 rooms hotel has two floors, and an assortment of clean, cozy room types to fit each guest needs. All rooms in our hotel are interior rooms and can only be accessed with a room key, for your convenience and safety. Also, we also provide free parking. We offer a deluxe breakfast that serves a variety of items every day such as biscuits and gravy, sausage, eggs, fresh made waffles, fresh fruit, assorted danish, bagels and creme cheese, hot and cold cereals, assorted juices, milk and coffee. Finally, our indoor pool is open from 7:00 AM to 11:00 PM daily, our hot tub/spa is also in this area, and our Fitness center opens 24 hours a day, 7 days a week. ... more less
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