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“The best option around Richmond”

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Holiday Inn Express & Suites Richmond
Ranked #3 of 14 Hotels in Richmond
Certificate of Excellence
Houston, TX
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“The best option around Richmond”
Reviewed 20 February 2012

During my last trip to Richmond, I stayed in a budget hotel just down the highway from the Holiday Inn - to say I made a mistake back then would be an understatement.

When I arrived, I was greeted warmly by the front desk agent. Check in was quick and professional. Additionally, the agent was dressed very nicely in a Holiday Inn uniform. Very professional.

The hotel appears in new condition. The room was spacious and the accomodations were modern. There is an indoor pool and video games for kids. Internet is free. Additionally, the hotel is literally across the street from the mall which has many dining options (although mostly chains). I was there on a business trip.

I would recommned this hotel strongly to people from my company in the future.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WKHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review, 23 February 2012
Dear WKHouston,

Glad to hear that your business brought you back to Richmond, KY and that you chose to stay with us. I'm thrilled to hear that you liked our renovations! This is something that we have been doing in phases for the last year and are finally in the final phase. The staff and I are extremely proud of how wonderfully everything has come together and we can't wait for our guests to see the final product.
The mall across the street is a wonderful addition to our town, but you are correct that it has primarily chain restaurants. The next time you are in town please see us for some wonderful local, non-chain, dining options. I know when I travel I always enjoy exploring non-chain dining options.

Look forward to your next visit,
Sima Maggan
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223 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Akron, Ohio
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 29 January 2012

I stayed here enroute to Alabama in October 2011. The staff was friendly and helpful, the price was right, the room was neat and clean, and the location was an easy off and back on to I-75. Would definitely stay here again. The hotel was quiet, the bed was comfy, and the wireless internet was pretty fast. I didn't use the restaurant (if there was one - I was so tired that all I wanted was to hit the sack !), so I didn't rate it.

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RebeccaS14176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review, 23 February 2012
Dear Rebecca,

Thank you for choosing to stay with us at the Holiday Inn Express in Richmond, KY. We know that guests have numerous options when it comes to lodging and we appreciate your decision to stay with us. I know that traveling can be stressful and I am glad that we were able to provide you a quiet and comfy stay to help along your trip to Alabama. Hopefully you had a chance to enjoy our Express Start Breakfast before starting the next leg of your journey. We look forward to seeing you in the future should your travel plans bring you our way.

Sincerely,
Sima Maggan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 November 2011

I recently attended a conference and the Holiday Inn Express Richmond was the designated hotel for our event, so I didn't really shop around for other options. I was very happy here. On most of my business trips, *something* breaks or fails, but everything went smoothly during my stay here. There was reliable Internet access in our rooms (I worked quite a bit during the trip), a good business center with a well-functioning printer, plenty of (included) continental breakfast items, and helpful and friendly staff. With the hotel playing host to several groups, there were lots of people staying up late and socializing, but once I got into my room, I was undisturbed by the noise of the hallway or neighbors. My room was spacious and comfortable. The staff accomodated my request for a late checkout. Parking was safe and convenient. Finally, I made a stop at the fitness center, which was clean and fully-functioning. If I were returning to this area, I would definitely stay here again. One other thing - the hotel is very close to shopping, dining, and significant roads/highways, which is another advantage.

  • Stayed October 2011, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank time2getaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review, 21 November 2011
Thank you so much for the wonderful review! I am glad that we were able to make your visit to the area easier. We look forward to your future visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Kentucky
Level Contributor
99 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 October 2011

We stayed at the Holiday Inn Express in Richmond for one night on October 7th. It was a horrible experience. The air system in the room pulled in cigarette smoke from another room (staff at the front desk guessed it was from the room upstairs when we complained) and the smell was unbearable by morning. My husband woke up in the middle of the night trying to get his breath.

As always, Holiday Inn staff members smiled and said they were sorry but did not have the desire or skills to resolve the issue. A simple room change would have been appreciated.

The Holiday Inn chain just can't seem to move with the times. This is the second time in a month that a stay at a Holiday Inn has been miserable. Hyatt Place and Hilton Garden Inn seem to be much more customer oriented, cleaner, and more comfortable.

Stayed October 2011, travelled as a couple
Helpful?
1 Thank Wombat21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review, 29 October 2011
Dear Valued Guest,

I apologize for the unsatisfactory service you received at our hotel. Unfortunately we had a full house and were unable to do a room move to alleviate the discomfort you encountered. We have since corrected the ventilation issue that you encountered during your stay. We value your business and sincerely appreciate your feedback. Honest feedback from our valued guests is what helps us to become a better hotel and serve our guests with complete satisfaction. I would appreciate the opportunity to speak with you directly should you call the hotel.

Sincerely,
Sima Maggan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mableton, Georgia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 September 2011

My husband and I stayed here after a UK football game. The drive to Lexington was quick and easy. This exit had a good number of hotels, shops, and restaurants. Hotel had a nice bathroom and clean room. We didn't try the continental breakfast but it looked decent. We would stay here again. Also appreciated that we could check in early.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Richmond

Property: Holiday Inn Express & Suites Richmond
Address: 1990 Colby Taylor Dr, Richmond, KY 40475-8844
Phone Number:
Region: United States > Kentucky > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Richmond
Price range (per night): ₹ 8,009 - ₹ 13,047
Hotel Class:2.5 star — Holiday Inn Express & Suites Richmond 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to Richmond, KY. If you're looking for a place where friendly people and smiling faces are the hallmark of a city, where the blend of historic places, modern conveniences and Southern hospitality are vibrant, we welcome you to look no further and stay with us. Located off I-75 at exit 87, with 81 spacious rooms, a free 'hot' deluxe breakfat bar, wireless Internet and an indoor pool. With just a short drive to downtown enjoy the scenery of historic buildings, shopping, and dining. At Lake Reba Recreational Complex, you will find, a beautiful fishing lake, walking and running trails, playgrounds, Gibson Bay Gold Course, Adventure Falls Miniature Golf and Paradise Cove Pool. Visit Hummel Planetarium on EKU's campus for a trip to outer space! If you decide to drive around you will see places such as Ft. Boonesborough State Park, White Hall Historic Site, Valley View Ferry, and the American and Civil War Battlefield sites. At Bybee Pottery, located on HWY 52E, among the southern hills of Madison County, you can still watch pottery being made, this tradition has been going on there for 200 years. Our new Richmond Center, located across the street has stores such as, Belk, JC Penny, Hastings Entertainment, Logan's Steakhouse, Culvers, Cinemark Movies. Acres of Land Winery has delicious dining and remarkable home grown wine. Galaxy Bowling and Champions Sports bar is fun for the whole family. ... more   less 
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Also Known As:
Holiday Inn Express Richmond Hotel Richmond
Holiday Inn Richmond

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