We stayed at the Holiday Inn Express in Richmond for one night on October 7th. It was a horrible experience. The air system in the room pulled in cigarette smoke from another room (staff at the front desk guessed it was from the room upstairs when we complained) and the smell was unbearable by morning. My husband woke up in the middle of the night trying to get his breath.
As always, Holiday Inn staff members smiled and said they were sorry but did not have the desire or skills to resolve the issue. A simple room change would have been appreciated.
The Holiday Inn chain just can't seem to move with the times. This is the second time in a month that a stay at a Holiday Inn has been miserable. Hyatt Place and Hilton Garden Inn seem to be much more customer oriented, cleaner, and more comfortable.
- Official Description (provided by the hotel):
- Welcome to Richmond, KY. If you're looking for a place where friendly people and smiling faces are the hallmark of a city, where the blend of historic places, modern conveniences and Southern hospitality are vibrant, we welcome you to look no further and stay with us. Located off I-75 at exit 87, with 81 spacious rooms, a free 'hot' deluxe breakfat bar, wireless Internet and an indoor pool. With just a short drive to downtown enjoy the scenery of historic buildings, shopping, and dining. At Lake Reba Recreational Complex, you will find, a beautiful fishing lake, walking and running trails, playgrounds, Gibson Bay Gold Course, Adventure Falls Miniature Golf and Paradise Cove Pool. Visit Hummel Planetarium on EKU's campus for a trip to outer space! If you decide to drive around you will see places such as Ft. Boonesborough State Park, White Hall Historic Site, Valley View Ferry, and the American and Civil War Battlefield sites. At Bybee Pottery, located on HWY 52E, among the southern hills of Madison County, you can still watch pottery being made, this tradition has been going on there for 200 years. Our new Richmond Center, located across the street has stores such as, Belk, JC Penny, Hastings Entertainment, Logan's Steakhouse, Culvers, Cinemark Movies. Acres of Land Winery has delicious dining and remarkable home grown wine. Galaxy Bowling and Champions Sports bar is fun for the whole family. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Richmond Hotel Richmond
- Holiday Inn Richmond