We haven't stayed here yet (we will write a review after staying here as well), but the customer service we have received from Ricky, thus far, has us anxiously awaiting our trip. We originally had reservations at a different Embassy Suites but, unfortunately, read bad reviews and changed our reservations to here, where Ricky was very professional and helpful. He listened to our concerns about the other hotel and, even though not having the same type of rooms, he found us what seems like a great room! When you have a front desk clerk who is able to work between you (on the phone) and other guests currently at the hotel, still stay professional, helpful and make you feel number 1 how do you not make your reservations here. Kudos to Ricky for your A1 customer service!!!! Thanks Ricky!!!!
Our trip is actually for February 2021, but I only had up until current month (January) 2021 to choose because I am posting this review beforehand due to the excellent customer service.More
- Free Wifi