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Reviews (1,332)
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All reviewsrupp arenaparking garagethe executive loungebigg blue martinitriangle parkfront deskconvention centerrestaurants and barsuk basketball gamebusiness tripvery nice hotelbed was very comfortableconvenient locationstaff was friendlyomeletvaletconference
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Reviewed 8 February 2018 via mobile

We have been taking high school students to convention for the past 6 years, and our stay at the Hilton has been by far the best.

Upon check-in, all of our 14 rooms were ready. That never happens. Jordyn and Ray made our check-in seamless. They were organized and friendly. They went above and beyond to make sure our rooms were close together. We also requested refrigerators for 2 of our rooms, and they had been delivered to our rooms before we even got there.
We were impressed with everything from the customer service to the location.

Stayed: January 2018, travelled on business
1  Thank BW201010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALugo1, General Manager at Hilton Lexington Downtown, responded to this reviewResponded 9 February 2018

Outstanding Review! So happy to here you enjoyed your stay while in town for a school trip. Our goal is for every guest to have a hassle-free stay. I will pass along your compliments to Ray and Jordan for their great service. Again, thank you for the excellent feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018 via mobile

We stayed at the Hilton last night. We had excellent service and the room view was great. Adam at the front desk was very helpful and professional. We needed a fridge, too, and they sent James up with it. He was up immediately and was very nice.

Stayed: February 2018, travelled with friends
Thank Shannon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALugo1, General Manager at Hilton Lexington Downtown, responded to this reviewResponded 9 February 2018

Thank you so much for letting us know you enjoyed your stay with us. I'll pass along your compliments to Adam and James for their great service. Hope you join us again next time you're in Lexington, KY! Again thank you for the excellent feedback.

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Reviewed 31 January 2018

It was ok. I guess I expected more for the price point. We stayed here for an event at Rupp Arena. It's access to the Arena was great. We ate dinner here. The food was fair. The staff was friendly and helpful.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank MARTHA G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALugo1, General Manager at Hilton Lexington Downtown, responded to this reviewResponded 9 February 2018

Thank you for taking the time to send in a review of your stay. Please know we use all feedback to help us better serve our guests. We appreciate you letting us know our staff was friendly and helpful. I hope you join us again next time you're in Lexington, KY.

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Reviewed 30 January 2018

Close to some taverns and restaurants. Just across the street from Rupp. Nice rooms but don’t forget the ice and phone charger. They don’t have fridges in the room and no USB plugs to power your phone.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank mikesR3729OT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALugo1, General Manager at Hilton Lexington Downtown, responded to this reviewResponded 9 February 2018

Thanks for letting us know you enjoyed our convenient location in the heart of downtown Lexington. We appreciate the feedback and we use it to help us better serve our guests. Please join us again next time you're in Lexington, KY!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

Even though we arrived an hour before the UK game and it looked like a wedding was going on at the hotel, the staff was friendly and as a diamond member found us a spot to park at. The room was nice and staff was friendly. It was extremely busy and the guy who shut down the pool left it open an extra 5 minutes for us while he cleaned up as we got there 10 minutes before it closed to enjoy the pool hot tub. He was very nice. We had breakfast the next morning and had a wonderful omelette from I think Avis. Very sweet person and showed my wife her magic way to crack an egg one hand. The breakfast menu was great and we were very filled. Very convenient to Rupp Arena, shopping, skating, church, and restaurant. We have stayed here before and will stay here again. Even after a UK loss the Big Blue Martini club was a fun place.

Room Tip: Ask for a room with the park view
  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank rfrommeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALugo1, General Manager at Hilton Lexington Downtown, responded to this reviewResponded 9 February 2018

So happy to hear you enjoyed your stay with us while attending a UK game. I'll pass along your compliments to Avis for showing you her magic way of cracking eggs! Hope you join us again next time you're in Lexington, KY!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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