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Holiday Inn Express & Suites Cincinnati Riverfront, an IHG Hotel
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Reviewed 24 July 2021 via mobile
A Nice Place

We stayed for three nights. The staff were all extremely nice and professional - all of them. I really appreciate them.

The hotel is a bit older and it’s not as fresh as some other HIE’s but it’s perfectly fine, clean, and safe.

It’s within walking distance of a Skyline Chil - so that alone is a major plus. We found it located perfectly to get into Cincinnati.

We really did have a brilliant stay and will stay on future visits.

The only downside is a smaller parking area - but again, the staff will help and find a solution… the customer service here is extremely helpful to this being a solid HIE property

Stay with confidence

Room tip: Stay on an upper floor pay attention to Reds home games
Date of stay: July 2021
Trip type: Travelled with family
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Beth Wuestefeld, General Manager at Holiday Inn Express & Suites Cincinnati Riverfront, an IHG Hotel, responded to this reviewResponded 26 July 2021

Thank you for the awesome review and very kind comments on our team members! So happy you enjoyed your stay with us! Sincerely, Beth Wuestefeld, GM

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Reviewed 14 June 2021
disappointed

This hotel does not have a riverfront but a huge wall view. This is not a new hotel it is a best western converted. The signs in the parking lot reflect this. Our room was not cleaned or restocked during our 3 day stay. On weekends the room price goes up and the service down. They supply a grab and go breakfast. The elevator is scary it shakes and vibrates when in use.

Date of stay: June 2021
    • Value
    • Location
    • Service
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Beth Wuestefeld, General Manager at Holiday Inn Express & Suites Cincinnati Riverfront, an IHG Hotel, responded to this reviewResponded 15 June 2021

Thank you for your feedback, I am very sorry we did not provide the great experience we strive for all our guests. Kentucky has now opened self-serve breakfast and housekeeping services are provided upon request as some guests are not comfortable having others in their room. The elevator has been serviced and working fine now. Sincerely, Beth Wuestefeld, GM

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Reviewed 8 March 2021
This hotel is hidden behind a giant wall in a poor neighborhood

If you can accept the huge plastic shields at the desk, and if you can accept the big tables in front of the counter, and if you can accept the poor reception from what seemed like a non--caring staff, and if you can accept a breakfast in a small white bag that contained a bottle of water, a muffin, an apple, a box of dry cereal, and if you can accept that this hotel only has a coffee pot behind the counter, and if you can accept that your room has two little Kuerig nasty coffee cups, and if you can accept the terrible views from your room, and if you can accept the poor neighborhood that is home to this hotel, and if you can accept a van always blocking the hotel entrance, then this is the hotel for you. Enjoy.

Room tip: If you can get a room with a view of the river, hooray for you.
Date of stay: March 2021
    • Value
    • Rooms
    • Service
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Molly Fruin, Sales at Holiday Inn Express & Suites Cincinnati Riverfront, an IHG Hotel, responded to this reviewResponded 8 March 2021

Wow, it's sounds like you were very unhappy with the required and necessary safety protocols in place to protect guests and staff due to the pandemic Covid 19 virus. We are all tired of Covid too but these measures are in place because this is what is required by the state, our brand, our ownership, and the CDC. Social distancing is required at this time and physical barriers at the Front Desk helped keep our team safe. Our breakfast service has been impacted as well and while we wish we could serve a buffet like we did prior to Covid, we are not permitted to do so at the present time. Our Grab and Go is one of the better ones you will find at a hotel during Covid. We are a riverfront hotel and the wall you are referring to is a levee to protect against flooding. We do have rooms with outstanding views above the flood wall available. I am concerned that you found our staff to be non-caring as we typically receive very high marks for our staff's friendliness. Milk is available in our refrigerator upon request as well. Our neighborhood is urban but is very safe. The Covington community is a wonderful one and one of its unique characteristics is a liquor store or gas station on every corner. If you dive in a bit deeper you'll find a beautiful gem of a city with lots of character and friendly folks.

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Reviewed 21 January 2021
Great Place to stay

Clean. Very Clean and friendly yet respectful staff that did not bother us much unless needed something. The pool was a bit cold and it could only hold 12 people at a time however still a very lovely hotel I would absolutely return here.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
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Molly Fruin, Sales at Holiday Inn Express & Suites Cincinnati Riverfront, an IHG Hotel, responded to this reviewResponded 8 March 2021

Thank you Freedom for the wonderful review! We appreciate the opportunity to serve you and are delighted to hear you enjoyed our value, our staff, and our comfy beds! We hope to see you again soon!

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Reviewed 16 December 2020
Nice hotel for price

This is a great hotel near the Children's Hospital. Every time we have stayed it has been clean and staff friendly. We received great service for the price we paid. I would recommend it to everyone! Don't hesitate to use this facility for your hotel needs.

Date of stay: December 2020
    • Value
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Review collected in partnership with Best Western
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Beth Wuestefeld, General Manager at Holiday Inn Express & Suites Cincinnati Riverfront, an IHG Hotel, responded to this reviewResponded 16 December 2020

Thank you for the wonderful review! We love our relationship with Children's Hospital and all the wonderful families we get to meet! Merry Christmas to you and your family!

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