My daughter and I went up to see the Bengals and Patriots play, we had a great time. We are from Florida and it snowed alittle on Sunday night, it was a great surprise for us, we miss the snow so much.More
- Free Wifi
- Free parking
- Fitness centre
My daughter and I went up to see the Bengals and Patriots play, we had a great time. We are from Florida and it snowed alittle on Sunday night, it was a great surprise for us, we miss the snow so much.MoreShow less
Thank you for the awesome review! I am happy you enjoyed your stay and the snow! Sincerely, Beth Wuestefeld
Upon check-in, the staff were exceedingly rude and unwelcoming. Once we finally made it to our room the phone didn't work. We had friends staying in a neighboring room and when I called down and asked to move rooms, I was told no. When I asked again to move rooms, due the faulty phone, I was told it would be a $40.00 charge. The coffee in the lobby was also cold at all times and there were never any offers to make fresh coffee. The lady working overnight was pleasant.
Thank you for your feedback, I will follow up with you at the property you work at, I believe the front desk needed the required form for the employee rate. I promise to look into the comments you made too. Sincerely, Beth Wuestefeld, GM
This is actually our second time staying here for Redsfest. We plan on making this our headquarters every year when we attend Redsfest. The staff is friendly and helpful and the breakfast is good. Wish there were potatoes this year, but everything was good. There is always coffee when you walk into the lobby.
Thank you for the awesome review! I appreciate the kind comments too! I haven't been to Reds Fest in years and you make me think it is time to go back. Sincerely, Beth Wuestefeld, GM
We had a great stay. Twice, we had problems that required maintenance. Once, the manager came up and replaced the broken item and was very, very nice, experienced and offered tremendous customer service! The next night, we ran into a problem and again there was no maintenance person. The desk clerk was kind of like, "Guess that's your bad luck!" Bummer.
So sorry to hear you ran into maintenance issues during your stay and will look into hours of this shift, currently they are here until 6:30pm. I glad you still had a great stay and appreciate your feedback. Sincerely, Beth Wuestefeld, GM
Great breakfast bar (feast); quiet; The handicapped rooms accessibility are great. Wide bathrooms with a shower chair. Beds and pillows soft and comfy. My son and I enjoyed this hotel and it was so easy to get to Cincinnati Children's Hospital.
Thanks you for the wonderful review, so glad you enjoyed your stay and the handicapped room worked well for you! We love our relationship with Children's Hospital. Sincerely, Beth Wuestefeld, GM
My husband and I used the Best Western Plus for our hotel room block for our wedding guests. All the employees were extremely nice and Molly was nothing short of amazing! All of our hotel guests commented on how nice the hotel was and how they were treated so well by the staff.
Thank you so much for taking the time to share a review! I am so happy you and your guests were pleased with the hotel and the service you received! We loved playing a small role in this special celebration and it was a pleasure to work with you! Best Wishes and THANK YOU!