We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Customer Service was HORRIBLE”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Courtyard Wichita at Old Town
Ranked #38 of 87 Hotels in Wichita
Reviewed 5 April 2012

I had $100 gift card that I wanted to use to pay for my room. I understand they need to hold a certain amount on my credit card incase something went wrong. That is fine. But I was told there would be no problem to bring the gift card at check out in the morning. AT 7 AM I GOT A FLIPPING PHONE CALL saying that my card was declined and I needed to come down and pay for my room. I explained I had a gift card and that I was using it to pay for it and they still wanted me to come down right away and pay. I am a mom of 3 kids. I would have enjoyed a morning to sleep in!! Two days later I was credited back the amount they held on my credit card. Then I was charged TWICE for the extra money. When I called they refused to help me. I called Marriot Customer Service they refused to help me. They even suggested I call and cancel my cards and issue new ones if I thought someone had charged me twice. Seriously!! I offered to fax over my bank records everything. No help. I will never stay there or tell a friend to stay there again.

Room Tip: pick a different hotel!
See more room tips
  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (211)
Traveller rating
Traveller type
Time of year
Language

155 - 159 of 211 reviews

Reviewed 28 March 2012

This is the second time I've stayed here and on both occasions I've found the staff to be friendly and helpful. A special mention must go to the lady who cooks at breakfast as she not only does a great job but is always cheerful and welcoming. The hotel has no evening restaurant, but this isn't a problem as there is a selection of places to eat within a two minute walk. I have to say that the towing problem encountered by others hasn't happened to me. On check in I was asked if parking was required and given a permit which worked just fine.
The rooms are huge (especially those facing out to the street) if a little dark, the beds are comfy, and the general level of maintenance is fine.

The location is handy as you are no more than a minute from Kellogg, and fairly central to go East or West from there. All in all, while it doesn't have the facilities of a five star it isn't priced at those levels and as a comfortable business base it is more than adequate.

Stayed: March 2012
Thank luckybrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2012

Here's a story that might be worth investigating. ~~The Courtyard Marriot in Old Town~~Happy Hooker Towing ~~~You tell me if this sounds like a scam! We had a group of 22 that came to town for a concert and when we checked the hotel clerk asked if we needed garage parking. We said "No" and pointed to the hotel's guest parking lot and said we parked over there. She said ok. Well, we get ready to le...ave and two of our groups vehicles were towed in the middle of the night because we didn't pay $9 for a parking ticket that we didn't know we were supposed to have. There is a sign printed in tiny lettering that we did need to get a green pass to put on our cars right under in BIG letters HOTEL GUEST PARKING LOT. So in the end it cost an extra $208 per car to get out of impound. A little common courtesy towards your customers would have been greatly appreciated. The towing company told us they tow anywhere from 5 to 10 cars a night from this hotel's parking lot. So this tells me I am NOT the only one who wasn't aware of the fee to park in the hotels parking lot. Also made us wonder what kind of scam the hotel and the Happy Hooker Towing on Broadway have going on. I tried talking to the manager and got absolutley nowhere. She said it's our fault for not reading the fine print on their signs. Telling your customers of the parking fee when the check in instead of making them mad would be a better way of handling the situation. What happened to common courtesy?

Room Tip: make sure you read the FINE print on the sign and get a parking pass to park in the hotels parking l...
See more room tips
  • Stayed: March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ReBecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at Courtyard Wichita at Old Town, responded to this reviewResponded 6 April 2012

As we have previously discussed, there are approximately 7 signs in the parking lots as well as the front door and the front desk. I know we have discussed through multiple avenues and feel that there is plenty of signage about parking around the hotel. I apologize if you disagree, but would be happy to provide anyone who reads this review with pictures of the 'Premium Lot' parking signage, as well as the map we provide for free public parking.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2012

Thank you so much for towing my car from your lot after I paid for a room and parking! So now my $119.00 room just shot up to $257.00. Our Company will NEVER use this hotel again!!

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank D R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2012

A very overpriced Courtyard that is screaming "remodel me".

You have to pay for parking. At a Courtyard? Say again? In Wichita?

Service was decent. Nothing to write home about.

Breakfast downstairs was nice, and the staff serving was excellent. Very friendly and helpful. The only thing I liked about the hotel.

They actually have a decent gym here, which I totally loved. Too bad they shut it down for no apparent reason while I was staying here.

There are a number of cool bars and restaurants close to the hotel. So, if you are stuck here for work you have a great place to go to get decent food.

You can order room service here through a caterer that delivers for free. My meal was very good and came hot.

I wouldn't stay here again.

  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carrie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Wichita hotels
0.2 km away
Hotel at Old Town
Hotel at Old Town
#3 of 87 in Wichita
589 reviews
1.5 km away
Fairfield Inn & Suites Wichita Downtown
1.5 km away
Wyndham Garden Wichita Downtown
Show Prices
Show Prices
Show Prices
1.5 km away
Hyatt Regency Wichita
Hyatt Regency Wichita
#6 of 87 in Wichita
705 reviews
0.8 km away
Ambassador Hotel Wichita, Autograph Collection
1.3 km away
Drury Plaza Hotel Broadview Wichita
Show Prices
Show Prices
Show Prices

Been to Courtyard Wichita at Old Town? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Courtyard Wichita at Old Town

Address: 820 E 2nd St N, Wichita, KS 67202-2733
Region: United States > Kansas > Wichita
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Wichita
#25 Business Hotel in Wichita
Price Range: ₹ 8,926 - ₹ 14,920 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Wichita at Old Town 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Courtyard by Marriott - Wichita at Old Town is nestled in historic Old Town Wichita rests the award winning Courtyard by Marriott Wichita at Old Town, an example of Wichita's revitalization and urban sophistication. This hotel was originally built in 1930 as a warehouse and features the things you desire - contemporary style, an awe-inspiring atrium and the type of service that will make you never want to leave. Here on leisure? Located in the most exciting district of Wichita, you are just steps from some of the finest restaurants, entertainment, theaters, and museums. Here on business? We will keep you connected with complimentary high speed internet and a fully equipped business center. This hotel is conveniently located close to Via Christi, Flight Safety, Textron, and Koch Industries. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, TripOnline SA, Hotels.com, Expedia and HotelQuickly so you can book your Courtyard Wichita at Old Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott - Wichita At Old Town Hotel Wichita
Marriott Wichita
Wichita Courtyard
Wichita Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing