I had $100 gift card that I wanted to use to pay for my room. I understand they need to hold a certain amount on my credit card incase something went wrong. That is fine. But I was told there would be no problem to bring the gift card at check out in the morning. AT 7 AM I GOT A FLIPPING PHONE CALL saying that my card was declined and I needed to come down and pay for my room. I explained I had a gift card and that I was using it to pay for it and they still wanted me to come down right away and pay. I am a mom of 3 kids. I would have enjoyed a morning to sleep in!! Two days later I was credited back the amount they held on my credit card. Then I was charged TWICE for the extra money. When I called they refused to help me. I called Marriot Customer Service they refused to help me. They even suggested I call and cancel my cards and issue new ones if I thought someone had charged me twice. Seriously!! I offered to fax over my bank records everything. No help. I will never stay there or tell a friend to stay there again.
- Official Description (provided by the hotel):
- The Courtyard by Marriott - Wichita at Old Town is nestled in historic Old Town Wichita rests the award winning Courtyard by Marriott Wichita at Old Town, an example of Wichita's revitalization and urban sophistication. This hotel was originally built in 1930 as a warehouse and features the things you desire - contemporary style, an awe-inspiring atrium and the type of service that will make you never want to leave. Here on leisure? Located in the most exciting district of Wichita, you are just steps from some of the finest restaurants, entertainment, theaters, and museums. Here on business? We will keep you connected with complimentary high speed internet and a fully equipped business center. This hotel is conveniently located close to Via Christi, Flight Safety, Textron, and Koch Industries. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott - Wichita At Old Town Hotel Wichita
- Marriott Wichita
- Wichita Courtyard
- Wichita Marriott