When we spent $300 for a room with a King size bed and jacuzzi we thought we would be getting a luxury suite, and we certainly thought we would get friendly customer service. We thought wrong.
Manitou Springs Resort is old and run down. They are dishonest in charging as much as they do for their rooms. Some of the railing in the swimming pool area was held together with duct tape. I kid you not. Much of the hotel decor has not been updated since the 1970s. The wooden window frames in the restaurant were rotting.
Upon check in we asked if we could get a bucket of ice brought to our room with wine glasses. "We don't offer that kind of service here," was the response. "Not even for a $300 room?" "No." We were disappointed because we paid extra for a little bit of luxury for one night, but we were not to be offered such a thing.
There were not even any real cups in the room, let alone wine glasses.

We had our swim in the salty pool and enjoyed it. The restaurant was ok, but nothing fancy at all. The over all staff attitude is not one of service, although our waiter was an exception.

I would recommend against going to this hotel until there is new management and they change their attitude. At the moment they are just ripping people off.

We left Alberta to travel to Manitoba. On our way back because it’s such a long drive we decided to stay at this spa hotel. Calling to make a reservation the lady I spoke to I could hardly understand and politely asked her to slow down so I could understand her. I wanted to give her my CAA card but because it was 90% full she wouldn’t take it. We arrived shortly after 5:00. Rooms were very clean and tidy. Then went down to pool till 6:50 and wanted to have something to eat at the pool side restaurant and the fellow said he was closing early. No signs up to say that. He said it would take too long to make a hamburger because he was closing early. So he did finally say he’d make a chicken burger. In morning we wanted to use pool early before we went back on our trip. Unfortunately the pool doesn’t open till 9:00. My husband decided then to go for breakfast in the bigger restaurant. Only one server and restaurant was full and people were asking for coffee and waiting patiently for their meals. So my husband left. We packed up and left.
I asked the lady at the front desk who are the people who own this hotel. She said they were from out east and there is about five different partners. I think they need to know that if this is supposed to be a popular spa place to go in Canada. they need to change these things. Even the toiletries should be top quality , not a mix match of soap, shampoo and lotion.All in all this place doesn’t have good customer service. We won’t be back.

I love the mineral pool and the hotel amenities are really nice. I like to stay in the 2 bedroom suite which is outside the hotel and up the hill. This is my third time staying in the past year. My daughter, my two grandsons and I spent a weekend here last year and wanted to repeat the great time we had. On arrival, I learned we were not booked into the 2 bedroom suite, rather a one bedroom. I had to endure an intense, insulting argument with the manager, Navil, who basically told me my options were to take it or leave it. It seemed important for me to know that the person who screwed up on the reservation had been fired. We finally arrived at a reasonable compromise and he generously gave me two bottles of wine. Unfortunately, the bumpy start continued. There was one queen bed in the bedroom and my daughter and I had to sleep on a hide-a-bed that we couldn't open. Maintenance had to come open it for us. There was only one pillow and no extra bedding, so the maintenance guy had to bring that to us. There was a broom but no dust pan, no drain stop for the kitchen sink, no towel bar on the bathroom door, a huge crack in the floor of the shower and the floor underneath was really spongy. There appeared to be mold around the base of the shower as well.

The stove top was damaged, the dishes were sub par...one bowl, one wine glass, mismatched dishes. There was a kettle, toaster, cutting boards, pots and pans but no large sized bowels that we could mix our salad in. The unit definitely feels neglected and needs some TLC. I would never stay in this suite again.