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Rob D

Not the best

1.0 of 5 bubblesReviewed 3 Jun 2024via mobile
Checked in June 1, out June 3... Jun3 power outage ~ PLANNED. No one informed us, we could have vacated day before & saved $160! No idea of situation, down dark, unlit stairs (emergency lights off) no staff to be found, front desk empty. Located 1 staff very helpful maintenance worker. However, we should have been notified prior. Could not utilize any amenities, obviously.... no notices at front desk, no notices to emails, nor to rooms.
Date of stay: June 2024
Trip type: Travelled with family
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      Reviews (477)
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      12 - 17 of 477 reviews
      Reviewed 19 May 2024

      We love the suite #1...it has 2 bedrooms, full kitchen, nice deck out back, with a barbecue and very roomy. I had discussed with the staff how bad the pull out sofa was, (from a previous stay) and they said they got a new one!! Honestly, must have paid a couple hundred for it, its worse than the 1st one, makes me sad (my poor sister had to sleep on it for 3 nights...awful!!)....This is an old motel across the road, from the main hotel...charging $250 a night and they can AFFORD decent furniture!!!! The curtain is just about falling down, too, with a $20 curtain rod!! The front step to come in is almost caving in from old lumber. When we got there, we were going to cook some foil wrapped baked potatoes, turned on the oven and it smoked so bad, it was awful and the fire alarm went off, finished the potatoes on the BBQ outside!! The toilet seat was almost falling off, its so loose. Its' so sad, because this could be so nice, and its not!! The beds are decent, but a steel rod cuts into the back of your knees if you try to sit on the edge (??) weird!! No chair in bedroom to help a person get dressed either. NEEDS a screen door , on the back door!! PLEASE DO BETTER!!! We want to love it, and we almost do!!! We did have lots of nice towels. I am somewhat handicapped and the handicap parking to go into the spa, is not good..its on an uphill grade..with concrete blocks to step over , then steel railings to get around and broken up concrete on the ground VERY awkward and dangerous...Last time we went in the winter and it wasn't decently shoveled out in the handicap parking, either. I find the spa is awkwardish for handicap people , its a chore to get out of the hot pool and into the cool pool, and if you are in a wheelchair, I think you can't even go in the cool pool... My friend took her husband in a wheelchair, and the ramp up and down to the hotel rooms is awful , for the person helping push it uphill, and hang onto it down hill..She quit going, plus no bathroom on the check in point, after you drove hours to get there.

      Room tip: WE went the week BEFORE the long weekend and it was quiet and nice!!
      Date of stay: May 2024
      • Trip type: Travelled with friends
        • Value
        • Location
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      Thank Patricia S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 29 April 2024

      We have been going to Manitue spa for a few years, 6 hours driving,but last visit was the worst and we are not going back.Water is just warm, pool was not clean ,to much chlorine , sand all over ,dirty ++++++ not worth money .Very very disappointed.

      Date of stay: April 2024
      Trip type: Travelled as a couple
      Thank Amira R
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 4 April 2024

      The water 💦 was good. The rest is terrible. The roof in the pool is rotten and leaking, might be a hazard. Halls were super cold , no insulation. Me and my son got sick because of that, not coming back. Not worth the money. Snow wasn't removed from the parking.

      Date of stay: March 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Vlad t
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 27 March 2024

      We arrived at Manitou Springs for a family get together. We were welcomed warmly and the checkin was quick. Our room was ready, clean, and welcoming. We made sure that we went to the pool. The robes we were given were warm and cozy. It was easy to enter the pool area and the change rooms were clean. The pool area had several pools to enjoy - a hotter pool, cooler pool, and an area pool for smaller children. They were all warm and enjoyable. My husband who can't float, enjoyed floating and the rest of us enjoyed visiting and soaking up the pool. All of the staff were friendly and helpful. We enjoyed a wonderful visit in a nice resort.

      Date of stay: March 2024
      Trip type: Travelled as a couple
      1  Thank Joyce B
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 15 March 2024

      Hotel is very dated with quick fix updates here and there. The restaurant is terrible! Overpriced for poorly prepared food! Chef is incredibly rude and incompetent. The one good thing about this place is the hotel manager and the restaurant/gift shop staff! Most of the spa staff are nice (most). I’ve been visiting this place several times a year for many years (traveling 8 hours round trip to visit) HOWEVER after this past visit March 10-12 , I was never so insulted and humiliated as I was by the so called Chef. I was yelled at and humiliated by him for asking to “pan fry my home fries and bacon “ rather than deep frying them. I’m not a fan of deep fry due to health issues. BIG mistake because he came out of his way to come out to my table and yell at me in front of my family and other guest in the restaurant! I was absolutely humiliated! I was given a $50 gift card for my troubles (bill was $87 so didn’t even cover the cost of our breakfast). I can’t believe this behaviour was not addressed! NEVER AGAIN will I step into this establishment!!!

      Date of stay: March 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank Departure61653513750
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Manitou Springs Resort and Mineral Spa, Marketing at Manitou Springs Resort and Mineral Spa, responded to this reviewResponded 22 March 2024

      Sorry, you feel that way. If there is anything you want to discuss further, call 1-800-667-7672 or email gmsmanitousprings@sasktel.net

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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