This was my fifth stay with family at this hotel. This last trip was bad enough we felt we should pass info on. Hotel beds were broken down and needed replacment, TV in our room is tube type and constantly changed stations on its own. Refrigerator was broken. We were just their for new years eve so I thought one night was no big deal even at $300. The kids enjoy the water park so no big deal....Water park this trip was missing about 1/2 of the chairs to sit in and people were all walking around looking for a place to sit. Fewer tables also this time and about 1/3 had bent legs. Kids water area had about 1/2 of the water guns valves etc.. not working. Plastic skin peeling off of snake in play area and the logs that had been replaced, with cheaper material than originals. One animal was missing from swim area. Short help at top of three main slides(two people trying to run three slides) so lines moved slow until mgr came up Sat night at 5PM, after we had been there 1 1/2 days. One girl(tyler) working the top slide for awhile sat down on teh edge of the twister slde and never moved, she just pointed to you to come over, I guess she was guessing when the other people got to the bottom in front of you.. Blue slide hardly gets used as it is impossible to get to it past people using the new Twist slide. They need to run tubes for this one up the other side. The kicker of the trip was when we received raw chicken at the snack stand that you have to use because you cant bring food or drink in. They only serve meals with drinks and fries and they were trying to fix them as people ordered with only two people working the stand at lunch. Took chicken back and i was told chicken was pre cooked while I was showing her a piece of red raw chicken with just cooked batter. It just looks like they are cutting corners and not fixing items, used to be very nice but we will not stay again for what they charge.
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- Also Known As:
- Great Wolf Hotel Kansas City
- Great Wolf Kansas City