Check in was fine, I was in a hurry and it was very speedy. The gentleman at the front desk was pleasant as well.
The first room we checked into was a mess! Upon looking the room over, I found the toilet still had poop on it, on the seat to be more specific. The bathtub was filthy, you could clearly see a soap-scum ring, it was almost black and there was still hair on the wall and in the drain. The floors in the bathroom, corners were dusty and had stuff in them, along with spots on the mirror. The main room didn't even appear to be vacuumed, you could visibly still see food on the carpet, when I pulled out the chair there were dorito chips on it too. The beds were made quickly, the nightstand had sticky stuff still on it, and the headboards had at least an inch of visible dust on it! I was disgusted, I immediately contacted the front desk and he reluctantly brought us new keys, and switched our room. Before switching I was showing him exactly what was wrong, so he knew I wasn't exaggerating and he kinda acted like this happens all the time. The second room, appeared to be cleaner, I wouldn't say perfect, but the bathroom was way more clean than the previous room, and I couldn't see a whole bunch of dust on the headboard. However, someone needs to teach housekeeping how to vacuum; sadly. -- but I dealt with it.
We stayed for 2 nights, I expected housekeeping to come in and switch our towels at the bare minimum, this did not happen, which puzzled me a bit as we did NOT have a do not disturb sign up, our room didn't even have one.
Our second night I had to go to the front desk for towels because there wasn't even any in the pool room, and my family (4) had already used our (3) bath towels the first night. -- a little ridiculous.
The pool and hot tub were nice, the pool room itself was a little gross with bug cobweb and dirt corners but the kids were happy, and the hot tub felt great. The exercise room was a pretty awesome perk as well.
There was no breakfast available at the location which seemed odd, but the front desk did say something about construction going on in the breakfast area.
I'm not sure if I would honestly stay here again, the first night I had a reaction to the bed sheets which broke me out in hives, I know the hotel is pet friendly, and I'm allergic to pet dander but I question if my sheets were laundered for me to have a reaction like that. Beds were hard and I ended up stealing pillows from the other bed my kids were sleeping in to be semi-comfortable.
- Official Description (provided by the hotel):
- Quality Inn and Suites is a hotel located in Waterloo, Iowa. We are located next to shopping and many dining establishments. We offer standard rooms as well as Suites perfect for extended stays. ... more less
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- Also Known As:
- Candlewood Suites Waterloo-Cedar Falls Hotel Waterloo