This hotel charged our family for use of the safe in the room even though we did not use it. THE SCAM: The person who checked us in asked us to initial the 'highlighted' areas on the check-in card. Evidently, one of the areas said we agreed that we were going to use the safe. The hotel emails the statement after checking out so we were not aware of the charge until we got home. Called & spoke to the hotel front desk & was told this was standard operations & they would not remove the charges. Asked to speak to the hotel manager & since she was not available I left a message asking her to return the call. She has never returned the call. We have never experienced anything like this in the past at any hotel. Sad, Sad customer relations.
- Official Description (provided by the hotel):
- This hotel features an indoor pool and Hot Tub, fitness center, guest laundry facility, business center, complimentary breakfast and high speed internet. Conveniently located between the Coralville and Iowa City area and Cedar Rapids. This hotel is also close to the Coral Ridge Mall, Kinnick Stadium, University of Iowa Hospitals and Clinics, Amana Colonies, Riverside Casino and Carver Hawkeye Arena. ... more less
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