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Reviewed 20 November 2020

I did not expect going go a resort in my country encountering rude staff members especially for bartender lady. I asked her for a drink and she took it upon herself to school me when it comes to rum punch. I just wanted my drink not an attitude. I'm debating if I should go back. Other than the staff member lady at the bar, the stay was alright.

Room tip: Choose King size bed rooms not double beds
Date of stay: November 2020
    • Value
    • Rooms
    • Service
Thank 273daphneyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2020 via mobile

The location was great, the food was great and our room was nice. Every bartender we met during our stay was very nice and courteous. The only issues we had was that the young lady who checked us in was VERY rude and did not seem like she was in the mood to be there that day. The next morning when we stopped by the front desk to ask for extra water and towels, she told us to just call from our room. When we came back to tell her that our phone was not working, she seemed annoyed. She said she would send someone, but until we checked out no one ever came to fix our phone.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank raoulstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Gracia, General Manager at Royal Decameron Indigo Beach Resort & Spa, responded to this reviewResponded 7 November 2020

Dear Raouls ,

On behalf of the Royal Decameron Indigo Beach resort & spa hotel, thank you for answering our survey and let us know your opinion which is very important for us. We are very sorry to read that that we did not meet your experience We review this situation with the area in charge taking corrective actions in order to continuously improve the experience of our clients.

Cordial greetings .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2020

My wife and I had been to so many islands in the Caribbean vacationing and it was a refresher when she suggested that we go to Decameron Haiti (which is where I'm from) until we got to the hotel. I have to say Elizaire made the pick up from the airport easy for us. When it comes to the hotel and it staff, its a whole different scenario. Let's Start with the sign at the entrance of the hotel, the paint is all peel off and dirty. Staffs at the guest service didn't really care or didn't how to do their job to help the guest. The first room that they gave us was so filthy, it was in and out we had to change room. During our stay , it was annoying that we can't relax peacefully at the beach, because merchants keep offering nonstop if we wanna buy something. The food at buffet was okay, if you wanna eat some delicious food, you have to make reservation in one of the two restaurants north and south. Again Elizaire was the only go to person to help and its embarrassing, because he only works in excursions.......Overall it's embarrassing after traveling to the only all inclusive resort in the country, I can't come back to the US and vouch for this resort. Shame shame shame, that resort needs to shut down and renovate from head to toes and any traveler that's happy with this resort needs to travel more in other places.

Date of stay: October 2020
    • Location
    • Rooms
    • Service
1  Thank flavaisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Gracia, General Manager at Royal Decameron Indigo Beach Resort & Spa, responded to this reviewResponded 7 November 2020

Hello Dear ,

On behalf of the Royal Decameron Indigo Beach resort & spa hotel, thank you for answering our survey and let us know your opinion which is very important for us. We are very sorry to read that that we did not meet your experience We review this situation with the area in charge taking corrective actions in order to continuously improve the experience of our clients.

Cordial greetings .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2020

The absolute worst hotel post Covid.

The staff is VERY rude. Im not sure if it is that they are not getting paid enough or they are just dissatisfied with the environment they are in in just as we the guests were.

Only 2 people in the entire hotel even tries to speak english, HOW do you expect tourists to survive if everyone is pointing to give answer or calling 3, 4 people to try to understand a few words like “I need a napkin” or “what kind of juice do you have”. Is this a hotel for the locals or guests?

We arrived at the hotel at 4pm only to find out there are NO restaurants opened until SEVEN and no options so we had to starve for 3 hours, oh and breakfast doesn’t start until 8. NO room service & food cant be taken back to the room.

Our bathroom was DIRTY and when we called for a cleaning attendant there was NO ONE ON SITE and after I explained the FILTHINESS this lady actually asked me if it is an emergency, thats when I knew the kind of hotel I was staying in. A bottom tier facility with staff that has no training.

The next day the cleaning ladies came me at THREE in the middle of the day but yet still we were told they could not clean the bathroom as it needed DEEP CLEANING so we could not take a shower until tomorrow, UNTIL I got really upset and went down to the lobby and screamed at the top of my lungs about it following another complaint I had that they came to sweep up a broken glass and glass was still all over the floor. THE INCOMPETENCE IS BOLD. Eventually the manager was gracious enough to give us another room to shower in. THE NEXT DAY someone came to “deep clean” the shower and realized they had to change the entire shower head? THATS HOW MUCH IT HAS NEVER BEEN CLEANED.

Lets talk about Ants. After having a slice of My “birthday cake” the fork was left on top of the fridge, ants took up the top of the entire fridge and the cleaning ladies made the bed and literally left the ants infestation there.

Lets talk about Lizards. At least 5 lizards above every floor in the nights, a 4 star hotel? That doesnt do pest control??? Are you kidding me

This hotel only has one kind of drink- fruit punch. No apple juice, no orange juice NOTHING

No variety at this hotel As far as food, its clear the food is only for locals.

We went to check out EARLY and was told to fill out a form, when we asked for a photocopy of the form we got a paper.. that was blank because the hotel ran out of ink so Im not sure where they ran to to get another printer and we were given another paper that we have yet to be able to read 10 words.

DO NOT GO HERE

Date of stay: October 2020
Trip type: Travelled as a couple
Thank 462applec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Gracia, General Manager at Royal Decameron Indigo Beach Resort & Spa, responded to this reviewResponded 7 November 2020

Hello Dear ,

On behalf of the Royal Decameron Indigo Beach resort & spa hotel, thank you for answering our survey and let us know your opinion which is very important for us. We are very sorry to read that that we did not meet your experience We review this situation with the area in charge taking corrective actions in order to continuously improve the experience of our clients.

Cordial greetings .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2020

it was disappointment I give them a 3 stars due Property and the rooms are a bit dated and dingy but the beach is okay food was just okay. so far the shower on my room did not work properly and look vert old.

Room tip: most of them are the same
Date of stay: August 2020
    • Location
    • Rooms
    • Service
2  Thank gmilbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando Gracia, General Manager at Royal Decameron Indigo Beach Resort & Spa, responded to this reviewResponded 7 November 2020
Google Translation

Cher Gmilbin ,

Au nom Hôtel Indigo Royal Decameron Beach Resort & Spa vous remercient le temps passé à répondre à notre enquête et nous faire connaître votre opinion. C’est tellement inspirant pour nous de voir que nos clients ont passé un beau séjour, ce qui est en soi la plus grande reconnaissance pour tous les efforts que nous avons déployés. Nous avons partagé vos commentaires avec notre équipe et nous passons en revue cette situation avec le secteur en charge pour prendre des mesures correctives afin d'améliorer continuellement l'expérience de nos clients.

Cordialement .

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