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All reviewsping pongpool areachamps restaurantchampps restaurantattached restaurantbreakfast buffetlarge poolgreat poolhot tubtables and chairsgreat place to stayfamily reunionvery nice hotelwould definitely stay here againbiscuits and gravyroad tripbeds were comfortable
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Reviewed 28 August 2017

Staff was friendly and the room was clean.Would stay again if I was in the area. The free shuttle was nice and the staff was friendly. Stayed next to the pool and it was noisy but expected. The hotel was full and couldn't switch rooms

  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank A7222RSchrisr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this reviewResponded 5 September 2017

We appreciate the 5 circle review and are pleased to hear you would stay again with us in the future at the Best Western Plus Dubuque Hotel & Conference Center. As you found out we do sell out quite often, so we suggest planning your future visits in advance and request a room away from the indoor pool/atrium where we are sure you will find it a lot more peaceful and relaxing.

Best regards,

Mike Guthrie
Front Desk Lead

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017

We stayed for 2 nights at this Dubuque Best Western. Overall we had a good experience. The staff was professional and very helpful. I had taught in Dubuque back in the early 80's and it was interesting to see how the city has grown. Our room was great and I loved having a daily newspaper outside my door each morning even on Sunday. The breakfast buffet was good but I would have liked to see different items the second day. They were exactly the same.

  • Stayed: August 2017, travelled with friends
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Review collected in partnership with Best Western
Thank marybT5775QN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this reviewResponded 26 August 2017

Mary,

Thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent with us. We are happy to hear you enjoyed your stay and yes, Dubuque has changed a lot over the years as you found out and we are continuing to change with each passing year. Hopefully we will see back again sometime soon.

Best regards,

Mike Guthrie
Front Desk Lead

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Reviewed 21 August 2017

Avoid pool rooms and times when there are big groups if you prefer a quiet room. Room could have been cleaner and brighter. Felt dingy and run down in the room even though lobby is up to date and nice. Lots of parking and convienient location.

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Best Western
1  Thank 358tadeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this reviewResponded 26 August 2017

Thank you for taking time to complete a review, although we are sorry your felt the need to rate us low, after your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Please keep in mind the majority of our rooms are located away from the pool offering a peaceful and relaxing atmosphere; next time you visit you may want to consider a standard room versus poolside/view room. Starting sometime the 4th quarter of this year we will be upgrading all of our rooms to include new carpet, furniture, beds, bedding, window coverings and lighting. Hopefully during your next visit you find our improvements to meet your expectations.

Best regards,

Mike Guthrie
Front Desk Lead

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Reviewed 21 August 2017

First time staying at this hotel and first time at a Best Western in a long while. Very impressed with lobby, restaurant, and facilities overall. Huge pool atrium. Pool and hot tub were of adequate size, and tons of seating at tables in pool area. I am sure this hotel is busy on winter weekends. Rooms were very nice, however walls were pretty thin and noise from adjoining rooms was very noticeable. Breakfast was included at restaurant attached to the hotel, and it was an excellent buffet style hot breakfast. Compared to the nearby Grand Harbor, the rooms were much nicer at the Best Western than Grand Harbor. Pool area wasn't as extensive, but everything was not as run down as Grand Harbor. Would definitely consider this hotel with kids wanting indoor activities at a hotel.

  • Stayed: August 2017, travelled with family
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1  Thank ZebraRef1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this reviewResponded 26 August 2017

We appreciate you taking time out of your day to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are happy to hear you were impressed with our property and that you enjoyed all of the amenities we have to have our guests, including the great free hot breakfast buffet at Champps Americana each morning. We are also pleased to find out you felt our rooms are much nicer than one of our competitors and to think...we will be remodeling our rooms starting sometime during the 4th quarter of this year...making them even nicer than present conditions. Looking forward to hosting you and the kids during your next visit to the Dubuque area.

Best regards,

Mike Guthrie
Front Desk Lead

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Reviewed 18 August 2017

I travel for work... this is one of the best hotels I've stayed so far- and gladly with the hotel accepting the rate my work offers... thank you! Very clean rooms, friendly staff, real breakfast A very comfortable stay and I would definitely stay there again... Excellent service overall! Highly recommended!

  • Stayed: August 2017, travelled on business
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Review collected in partnership with Best Western
Thank isabellebV3139NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike G, Front Desk Lead at Best Western Plus Dubuque Hotel & Conference Center, responded to this reviewResponded 19 August 2017

Isabelle,

Thank you not only giving us a 5 circle review, but thank you for taking time to complete a review of the Best Western Plus Dubuque Hotel & Conference Center after your recent visit with us. We are pleased to hear you feel we are one of the best of the hotels you have stayed at and happy to hear you would stay here again as well as recommend us to others.

Best regards,

Mike Guthrie
Front Desk Lead

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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