We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disgusting!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Grand Harbor Resort and Waterpark
Ranked #5 of 17 Hotels in Dubuque
Boone, Iowa, United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disgusting!”
Reviewed 27 March 2012

This place was disgusting! The room smelled like a nursing home, there was gum in the carpet, many holes in the sheets, and our bathroom smelled like an ashtray-we were in a non-smoking room. We went down to the water park and wouldn't let our kids get into the water. The water looked gray, the floor was black in spots from filth, many of the metal fixtures were all rusty. There were food bits all over the floor right by the pool. We were afraid our kids would get bacterial or fungal infections!!! We got our money back and left!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jamie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,657 reviews from our community

Traveller rating
    533
    462
    363
    202
    97
See reviews for
1,026
274
25
117
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (369)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Iowa
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 March 2012

Reserved a room for 1 night to take the kids to the attached waterpark. The first room we entered looked a little worn, but we were okay with this until we saw the stains on the duvet cover and a bug on the bed. I called down and they apologized and said they would get us another room and offered to send someone up to help us move. Great customer service. We were upgraded to another suite (this one with a river view vs. the downtown we had previously) and a fireplace. The view was beautiful and offered plenty of room. Despite the great customer service and large room, the room was worn (furniture, carpet, wallpaper, etc...) and needed a good cleaning...including the shower that had a stuff growing on the bottom of the shower door. There was also a curious burn that left a hole at the top of the bathroom door (we realized that this was due to the ceiling heat lamp that was poorly placed that must have burned a hold in the top of the door). The kids enjoyed the waterpark and the food at Tony Roma's (on site) was okay, but I would recommend going elsewhere if not pressed for time. In general an okay place to stay, but overpriced based on the lack of maintenance.

Room Tip: Ask for a room with a view of the river.
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelingIowaMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 March 2012

I had a nice stay room was big but a little dusty. I use to clean rooms. The lamps were dusty and the picture frames also but other then that I have no complaints.The bathroom was really clean. If I come to Dubuque again I will stay here again. Your staff was really friendly. Overall rating on a scale of 1-5 5 being the best I give you a 4. Keep up the good work

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sweet53950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savanna, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2012

We bought the waterpark/hotel/aquarium/museum bundle and had a great time. The waterpark was busy but I wasn't worried at all letting my nephews & nieces play. The lifeguards were always on alert & making sure everyone was safe. The hotel was well kept & the walks on the river walk were great. The arcade was a lot of fun and had plenty of games. We ate supper & breakfast at Tony Roma's. The food was great and service was excellent. We also visited the Aquarium/Museum and had great fun. We would definitely visit again !!!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chrissy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review, 20 March 2012
Dear Chrissy R from Savanna, IL,

Thank you very much for your kind words regarding your recent stay with us. I will be sure to pass them along to all of our staff. The National Mississippi River Museum is a great partner to have and our overnight packages with them have been very successfull. I am glad you and your family enjoyed it as well. Please make sure to come back and see us soon. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sabula, Iowa, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 March 2012

I Should of listened to the reviews!! Room Dirty and you can hear the person next to you fart! Had people parting next door and ones above us up at 530am!! Not a fun night at all!!! Water park the life gaurds scared my kids on hit my kid on the head with a floaty to block the ball and they don't watch the pool area! To busy looking at young girl or women in bathing suits. I would not recommend this hotel at all. A hotel pool is better then the water park full of kids with no parents!!!! Water cold! Very bad experience!!!!!!! Hotel management didn't care. Stayed march 8 on a thursday and waterpark not open till 4pm.

Room Tip: Go to different hotel
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cindy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review, 14 March 2012
Dear Cindy from Sabula,

Thank you for your comments regarding your recent stay. I appologize that we did not meet your expecatations. In regards to the noises you heard in rooms next to you or above your room, unfourtnately I do not have an explanation. Excessive noise from rooms that are socializing we can ask to be more courteous, however there were no noise complaints from the night of March 8 that were reported. Room cleanliness will also be addressed with our housekeeping department. In regards to the water park, on March 8 our pool records show that the pool was 82 degrees which is our standard pool temperature but too some it might be on the colder side, but it is set at an industry and health code standard.

Our water park has impecable record for saftey and we train our lifeguards to take whatever means necessary to ensure our guests are safe and following all water park guidlines. I am positive that by using their floatation device to block an unsafe act, was not purposely meant to make contact with any part of a guest's extremities. Nonetheless, we will stilll address this with our staff.

Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dubuque hotels
0.7 km away
Hotel Julien Dubuque
Hotel Julien Dubuque
#3 of 17 in Dubuque
2,187 reviews
2.5 km away
Hilton Garden Inn Dubuque Downtown
0.7 km away
Holiday Inn Dubuque
Holiday Inn Dubuque
#9 of 17 in Dubuque
317 reviews
Show Prices
Show Prices
Show Prices
4.4 km away
Best Western Plus Dubuque Hotel & Conference Center
5.3 km away
Hampton Inn Dubuque
Hampton Inn Dubuque
#1 of 17 in Dubuque
637 reviews
6.8 km away
Country Inn & Suites By Carlson, Dubuque
Show Prices
Show Prices
Show Prices

Been to Grand Harbor Resort and Waterpark? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Grand Harbor Resort and Waterpark

Property: Grand Harbor Resort and Waterpark
Address: 350 Bell St, Dubuque, IA 52001-7028
Phone Number:
Region: United States > Iowa > Dubuque
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Dubuque
#7 Romantic Hotel in Dubuque
Price range (per night): ₹ 6,446 - ₹ 14,116
Hotel Class:3.5 star — Grand Harbor Resort and Waterpark 3.5*
Number of rooms: 193
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, TripOnline SA and Hotels.com so you can book your Grand Harbor Resort and Waterpark reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Harbor Resort And Waterpark Hotel Dubuque
Grand Harbor Hotel And Waterpark
Grand Harbor Dubuque
Grand Harbor Resort Dubuque
Grand Harbor Hotel Dubuque
Dubuque Grand Harbor

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing