The desk clerk told me there would be a recliner in my room, but when I arrived there wasn't. The desk clerk was on her cell phone so I didn't bother asking I didn't want to interrupt her conversation that sounded pretty important because she said just about every swear word imaginable! I also wasn't a big fan of the workers blowing smoke all over me as I walked in and out of the main doors. The pool ran out of towels early, the breakfast was sticky, messy, and unappetizing. The only perk was the fruit if was the only thing I felt safe about eating. The room was clean but there was a layer of dust around the edges of the bed which when I dropped my toothbrush it coated it.. Eww.. There were dead bugs in the window which made me think a lot less of the hotel!
The hotel is located by the city's mall which isn't that great. The city had two casinos that is a perk though! Overall unhappy with the staff and the breakfast, the room was ok but I should have guessed by the cheep room price
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- Also Known As:
- Heartland Hotel Dubuque West