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Reviewed 15 July 2018

We stopped late at night, so hotel choices were slim. The hotel is close to I80, but not much road noise. The hotel sits behind another hotel, and has a very small parking lot. We had to park around the corner, in front of the other hotel. The outside doors do not lock, so anyone can walk in and access the guest hallways. The room we had was not refurbished. It was stale, musty, and "wet." The air conditioner was loud, but necessary given the swamp feel to the room and bedding. It's a no smoking building, but the bathroom vent had the strong odor of smoke coming through all night. No bathroom fan, either. The bath faucet was incorrectly installed, so I burnt myself (the hot water side was actually cold, and the cold was hot). We had to walk to the nearby hotel for breakfast, due to the super 8's remodeling--no big deal. There wasn't anyone at the front desk to direct us, but she did leave a note that she would be back, as she "went for coffee." For a one night stay, $99 was what we paid.

Stayed: July 2018, travelled with family
Thank JRod1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaval D, Manager at Super 8 By Wyndham Des Moines, responded to this reviewResponded 19 July 2018

Thank you for letting us know about your stay with us. We are extremely sorry for the inconvenience. We assure you that we take our guest comments seriously to meet all of our guest's expectations. Thank you for staying with us and we hope that you will give us another chance to serve you much better.

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Reviewed 25 May 2018 via mobile

FALSE ADVERTISING! This place is a run down shack that is totally not secure, safe, or clean. Our shower did not work, the air conditioner barely worked. The side door is always open to anyone and leads right to the rooms! When I complained, the girl at the front could not have cared less. Don’t stay here!!!!

Stayed: May 2018, travelled with family
1  Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy B, Manager at Super 8 By Wyndham Des Moines, responded to this reviewResponded 25 May 2018

Dear Christina,

I am sorry that you felt uncomfortable while under our hospitality. We have a great housekeeping team that works very hard to keep the hotel clean. We are sorry if we missed something. Please let us know right away so that we can find a resolution in timely manner and that you don't have to live through the discomfort.

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Reviewed 24 May 2018

The rooms were the best part of the whole place they were extremely clean and very nice looks like they had just been remodeled the motel itself appears to be under a remodel and it needs it the pool was closed but that area needs to be remodeled as well I'm sure they'll get there eventually

  • Stayed: May 2018, travelled on business
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Review collected in partnership with this hotel
Thank Beau A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaval D, Manager at Super 8 By Wyndham Des Moines, responded to this reviewResponded 27 July 2018

Dear Beau A,

Thank you for your kind words. Our staff feel proud to hear back from you about your stay with us. We thank you for staying with us and hope to see you soon.

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Reviewed 19 May 2018

The room was just remodeled and it did look like they were in the process of doing more updating of room but did their work during the day so by 4 they were gone.. The outside needs some updating too so hope they address that..

  • Stayed: May 2018, travelled solo
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Review collected in partnership with this hotel
Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaval D, Manager at Super 8 By Wyndham Des Moines, responded to this reviewResponded 27 July 2018

Dear Dan,

Thank you so very much for reviewing our facility. We hope to see you soon during your next visit in the area.

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Reviewed 9 May 2018

Comfortable stay in a nice part of town that I felt safe and the drive to horse show Fairgrounds was fairly easy. Plenty of restaurants and shopping. Also not too far from the Des Moines Airport. I would stay here again

  • Stayed: May 2018, travelled with friends
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Review collected in partnership with this hotel
1  Thank Billie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaval D, Manager at Super 8 By Wyndham Des Moines, responded to this reviewResponded 27 July 2018

Dear Billie,

Thank you very much for reviewing our facility. We hope to see you soon during your next visit in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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