Fortunately this hotel was close to the highway to take us home because the stay here was unbearable for me! Our family was separated, not given the ammenties we requested, and I spent 2 nights in a room with no working a/c. I repeatedly asked for maintenance to look into the situation and dealt with very difficult staff. The solution offered to me was unacceptable. This was NOT the hotel I would have selected for our stay, but it was booked by another family member so that we could be together for our vacation. We had 4 rooms (over $800.00 was spent on this facility) and never received a genuine apology or any other compensation. I would not recommend this facility! The pool room was as hot as the room I stayed in, the pool water was too hot and the spa water was cold-according to other family members. Thank goodness Cracker Barrel was next door because the breakfast was unacceptable for anyone with special dietary needs. Last I knew, the customer was ALWAYS right. Not here!
- Official Description (provided by the hotel):
- Travelers looking for a hotel in Council Bluffs, Iowa will enjoy our convenient location off of I-29 & I-80. The Fairfield Inn & Suites Council Bluffs is located near many local businesses and shopping including the Google Data Center, Offutt AFB and Mall of the Bluffs. The Council Bluffs hotel is a short drive from many popular area attractions like the Omaha Zoo, Mid-America Center, Centurylink Center Omaha and the Old Market. Guests can gamble nearby at Harrah's and Horseshoe casinos. We are also a 15 minute drive from the College World Series at TD Ameritrade Park Omaha and Creighton University. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn Council Bluffs
- Fairfield Council Bluffs
- Council Bluffs Fairfield Inn