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All reviewsstayed one nightthe staff was friendly and helpfultoll roadnext morningwould stay here againconvenient locationcomfortable bedbugsoap
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Reviewed 19 July 2017 via mobile

Good value for price. Comfortable and quiet, friendly staff. Needs some maintenance in the guest rooms. Good stable and fast internet. Convenient location to medical center, restaurants, Wal-Mart and Home Depot.

Stayed: July 2017, travelled on business
Thank Danny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort I, Front Office Manager at Comfort Inn & Suites, responded to this reviewResponded 7 September 2017

We here at the Comfort Inn & Suites would like to say thank you for choosing our hotel for your Stay. We have recently added some updates in the Lobby Area and in the Guest rooms so that the next time you come into town you will notice them.

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Reviewed 18 July 2017

We stayed July 14 and July 15, 2017. Booked/paid in advance online. We were traveling to attend our granddaughter's softball tourniment -- there were no other available rooms elsewhere (after we checked in).

Upon checking in we immediately found our bathroom was filthy. It was obvious someone bathed and SHAVED as there was hair covering the entire tub. The sink was also dirty with soap, toothpaste, hair, etc. We called down to the front desk. There were no other rooms to switch to so the clerk came up and cleaned the bathroom. She apologized and said we would be compensated. I stopped back to the desk the next morning to check to see if we were compensated. She said since we paid in advance that only the managers could give us a discount but she left them a note and assured us someone would be calling us by Monday. As of Monday night we still have not heard anything (I'm not surprised really). Also, there were only two bath towels provided (not that I need a ton but really? Four would have been nice). We also had only a half a roll of toilet tissue but i have to say that was replaced the next day. However, again, the bathroom was not cleaned by housekeeping -- only the bed made.

This hotel needs updating and CLEANING. It's obvious that everything is worn to its limits but the worst part was the dirty bathroom. Obviously management does not care about our business. I waited to give this review to give them a chance to contact me, which they failed to do. We will NOT be back.

Room Tip: Go to a different establishment
  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Kimynot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort I, Front Office Manager at Comfort Inn & Suites, responded to this reviewResponded 7 September 2017

I want to personally apologize for the bathroom being unclean, We here at the Comfort Inn & Suites hold our employees to a high standard and we have had this situation rectified. I would like to offer you 15% off of your next stay with us and once again I would like to apologize on behalf of the entire Comfort Inn & Suites Staff.

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Reviewed 10 June 2017

We chose this Comfort Inn & Suites because it was close to everything. Shopping, restaurants and University of Notre Dame.
Breakfast was great and wish I could have brought one of the beds home with me.

Room Tip: We always take an upper floor
  • Stayed: May 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Alan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort I, Front Office Manager at Comfort Inn & Suites, responded to this reviewResponded 7 September 2017

We here at the Comfort Inn & Suites are very glad that you enjoyed your stay with us and we look forward to seeing you in the nere future.

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Reviewed 23 March 2017

Our room was neat, clean and the bed was so comfortable we got a great nights sleep! The staff was friendly and helpful, breakfast was your usual motel hot breakfast with plenty to eat. We would stay here again when in the area.

Room Tip: The bed in 229 was perfect, not too hard, not too soft.
  • Stayed: March 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank grandmak2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort I, Front Office Manager at Comfort Inn & Suites, responded to this reviewResponded 14 April 2017

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.



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Reviewed 8 March 2017

The beds are new, the bedding luxurious and the breakfast passable. South Bend has many quality hotels because of its university clientele. But it is obviously just remodeled and doesn't quite have detailsf inished. The luggage cart was way past its useful life; the elevator needs to graduate from freight school. But the price was lower than others of the same branding class and ours was an ok stay..

Stayed: February 2017
Thank Edward Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort I, Front Office Manager at Comfort Inn & Suites, responded to this reviewResponded 14 April 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

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