We arrived at the Motel 6 to attend the Louisville dog show. We arived two days early just to get a place to stay. Upon arrival they placed us in the Handy capped room. We are not Handy-capped. But it was on the main level. Upon inspection of the room we found that the floors were not cleaned and the bathroom was a total mess. There was hair still in the tub and the floors and fixtures were not cleaned. The bed had been slept in and was not changed but pulled up as it was. We called the front desk and shared our finding. There were no other rooms available to move to. Both managers came over and cleaned our room. They said that it was checked off as cleaned but really was not. They fired the cleaning person the next morning. Things did not get any better. Our beds were made and no other cleaning was done. The stool had been soiled that morning from use and they did not clean that. Likewise the following day the stool had not been again. It also was very hot in our room and we could not control the tempeture. Again we complained to the front desk. They sent over a maintenance man that was new on the job and he did not know how to fix the air condition problem. After the fourth night there we had our share of bad experience and we were not going to endure another night of hot room and no comfort. We checked out one day early and left for home. At the front desk again we complained about our very bad experience. They (the office girl) could not do much but credit us for two of the nights. We were asked if we'd return and they would give us a good deal or credit on some other nights. We refused and said we would never return and would not recommend them for any stay again. NOTE: We also wrote to Motel 6 via email and explained this same situation to them and they via their web page said that they would get back to us within 3 day. Well as you can see the 3 days have come and gone. Not a good time.
- Official Description (provided by the hotel):
- This Motel 6 is conveniently located Churchill Downs, Kentucky Derby Museum, Louisville Zoo, and the Kentucky Fair and Expo Center plus shopping and dining. We offer Wi-Fi for a nominal fee, outdoor pool, coin laundry, and 100% Smoke Free guest rooms. ... more less
- Reservation Options:
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- Also Known As:
- Motel 6 Jeffersonville
- Motel Six Jeffersonville